Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today.

Award

TSA Group wins atWork Australia 2024 Emerging Employer Award

We are proud to announce that TSA Group has been honoured with the Emerging Employer Award at the atWork Australia’s Perth Employer Awards…
Award

TSA Group announced as winner of Australia’s Best Managed Companies 2023

For a second year in a row, Australia-based Contact Centre Outsourcing company, TSA Group, has been acknowledged as one of Australia’s Best Managed…
Article

How a culture of compassion is changing lives through TSA’s Project Care

TSA exists to help and support others, whether that be our clients, our customers, our community, or each other.   Ingrained in our company…
Article

Gearing up to ride the seasonal swell

Whether it’s Christmas, Easter or even the King’s Birthday long weekend, the most wonderful times of the year can also be the most…
Development

Rethinking success: beyond the ‘self-made’ story

The allure of the ‘self-made’ success story captivates many. It's often portrayed as an individual's journey from leaving a 9 to 5 job…
Award

TSA Group nominated for Emerging Employer Award with atWork Australia

We are thrilled to announce that TSA Group has been nominated for 2 awards at atWork Australia’s Perth Employer Awards 2024!  Here are…
Article

The key to building brand loyalty? Prioritise your customer experience

Consumer priorities have shifted, with the quality of customer service now emerging as the driving force behind brand loyalty.   According to recent industry…
Article

Banking on the future: 4 contact centre trends that will change financial services

Brace yourself – a transformative tsunami of technological advancement is about to crash into the banking industry and reinvent the way we manage…
Article

Is a return to office in the cards?

As companies across the globe continue to mandate a return to office (RTO), the shift from remote to in-person work can be daunting.…
Article

Regaining control: Transforming digital sales with contact centre outsourcing

According to Salesforce, selling has recently become much more challenging. Given everything that has been happening in the world in recent years, this…