There are many ways to grow customer value whilst providing a great customer experience, but the key is to make every customer interaction count. Whether you interact through an inbound call to action or an outbound up sell campaign, the ability to nurture your existing client base exists with every contact.
TSA have worked with their clients to assist with a number of initiatives aimed at expanding the breadth of engagement and product holdings a customer has, with a focus on driving up individual customer profitability. In some cases, inbound call centres are seen as a cost centre with a service focus, however we have implemented a number of programs that have maintained the service and customer experience focus, but have delivered incremental product sales and revenue.
As we already work with major consumer goods, retail, financial services, health, insurance, telecommunications and utilities companies across Australia, we can test and benchmark your existing setup to identify opportunities for growth.
We live your brand, providing the same high standard of customer experience that you deliver
Our state of the art technology enables us to manage your work effectively and efficiently
We have long-term partnerships with Australia’s major telecommunications, utilities connection, financial services and retail brands
Our operating model is tried and tested and allows us to react quickly in line with your changing business needs
We invest heavily in our people, through training, recognition and personal development, to help them achieve their goals
Specialists in sales campaigns, outbound telemarketing, order taking and order processing
Our call centre culture rewards and recognises performance and promotes leadership
We are a local Australian BPO company with an extensive national and international footprint
We are leaders in business process outsourcing and specialists in voice solutions that help your business acquire, retain and grow your customer base
We can work with you across a broad range of outsourced solutions allowing us to grow and evolve with your business
Our call centres contact over 12 million Australians a year on behalf of Australia’s most trusted brands