Get to know us

We’re one of the largest Australian owned and operated business process outsourcing (BPO) companies in the country. We provide an integrated range of outsourced services including inbound and outbound call centre support, telemarketing, business process outsourcing, live chat, lead generation, customer care, telesales, answering services, data entry and order processing.

TSA represents some of the largest and most recognisable brands in Australia across consumer goods, retail, financial services, health, insurance, telecommunications and utilities through our contact centres located in Perth, Adelaide, Melbourne, Brisbane and Manila.

Your business, our people is our mantra. We take the time to understand your products and services, your brand values, strategic objectives and the customer experience you want to deliver. Our unique operating model is tried and tested, repeatable and adaptable, so whether you work with our call centres onshore in Australia, or offshore in the Philippines, your experience will be the same.

We have invested significantly in telemarketing, customer care and data processing technologies to build a network of world-class call centres providing high quality inbound and outbound voice solutions, as well as back office services, to our clients.

We are a BPO, we are a people-centric business that is flexible and responsive, results driven, energetic and passionate. Our Australian and Philippines people genuinely care about your customers, and your organisation, because they work in a call centre culture that promotes leadership, fosters individual potential and rewards performance. 

How we get results

We Are You

We live your brand, providing the same high standard of customer experience that you deliver

Technology

Our state of the art technology enables us to manage your work effectively and efficiently

Experience

We have long-term partnerships with Australia’s major telecommunications, utilities connection, financial services and retail brands

Operating Model

Our operating model is tried and tested and allows us to react quickly in line with your changing business needs

People

We invest heavily in our people, through training, recognition and personal development, to help them achieve their goals

Our Clients

We partner with major Australian brands across consumer goods, retail, financial services, health, insurance, telecommunications and utilities. We work with our clients at each stage of the customer lifecycle journey from acquiring new customers and retaining existing customers to generating new business.

Our Capabilities

Acquire solutions

Helping you generate new revenue through targeted customer acquisition and lead generation campaigns.

Retain solutions

Helping you delight customers so you can keep the ones you have, and win back the ones you’ve lost.

Grow solutions

Helping you generate new revenue by cross selling and up selling to your customer base.

The Channels

Voice

Email

SMS

Chat

Face-to-face

IVR

WE'LL CALL YOU

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