This statement is our privacy policy which sets out how we manage your personal information and other information. Before we go into the detail, we need to define an important term:
Your Information: When we refer to “Your Information”, we are referring to your personal information, as defined under the Privacy Act 1988 (Cth).

When we will collect Your Information
We may collect Your Information from you when:

The kinds of information we collect and hold
Depending on the particular circumstances, we may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence number, financial information (such as credit card or bank account numbers) and information about how you use our products and services.

This is not an exhaustive list. For example, we may sometimes need to collect additional information as part of a user authentication process, such as when you want to speak to one of our customer service personnel who need to access your account.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.

How we collect Your Information
We may collect Your Information in a number of ways, including:

If you choose not to provide certain information about yourself, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

How we hold Your Information
We may store Your Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of Your Information and to protect it from unauthorised disclosures.

While we take these steps to maintain the security of Your Information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard Your Information.

How we use Your Information
We may use Your Information for a range of different purposes, including:

How we use Your Information for Direct Marketing
We may also use Your Information so that we, our related entities and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media) and may continue after you cease acquiring any products or services from us until you opt-out by calling 1800 634 055 or emailing us at

When we disclose Your Information
We may disclose Your Information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use Your Information.

These services include:

We may also disclose Your Information:

In some cases, the organisations to whom we may disclose Your Information may be based outside Australia. For example, we may disclose Your Information to our service providers in the Philippines.

How we manage the quality of Your Information
We will take all reasonable steps to ensure that Your Information that we hold is:

How to access or correct your personal information or make a privacy complaint
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the “How to Contact Us” section of this Statement, so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.

You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.

While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (

About this Statement
This Statement has been issued by Telco Services Australia Proprietary Limited and Telco Sales Australia Proprietary Limited, effective as at 12 March 2014. From time to time, we may need to change this Statement. If we do so, we will post the updated version on our website ( and it will apply to all of Your Information held by us at the time.

How to Contact Us
If you have any questions in relation to this Statement or our management of Your Information, please let us know by contacting us on 1800 634 055 or writing to us at


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