Retain Solutions

Providing a great customer experience is essential to driving customer advocacy and loyalty to your brand. TSA has vast experience in developing successful customer lifecycle management strategies, custom designed, to assist our clients in building the relationships they have with their customers. We are experienced at ‘win back’ campaigns, live chat, inbound customer care and answering services in the consumer goods, retail, financial services, health, insurance, telecommunications and utilities sectors across Australia.

We understand the Australian market, we spend time getting to know your business and we deliver your brand experience faithfully.

How we get results

We Are You

We live your brand, providing the same high standard of customer experience that you deliver


Our state of the art technology enables us to manage your work effectively and efficiently


We have long-term partnerships with Australia’s major telecommunications, utilities connection, financial services and retail brands

Operating Model

Our operating model is tried and tested and allows us to react quickly in line with your changing business needs


We invest heavily in our people, through training, recognition and personal development, to help them achieve their goals


Specialists in ‘win back’ campaigns, live chat, inbound customer care and answering services


Performance Culture

Our call centre culture rewards and recognises performance and promotes leadership

100% Australian

We are a local Australian BPO company with an extensive national and international footprint

Market Leaders

We are leaders in business process outsourcing and specialists in voice solutions that help your business acquire, retain and grow your customer base


We can work with you across a broad range of outsourced solutions allowing us to grow and evolve with your business


Our call centres contact over 12 million Australians a year on behalf of Australia’s most trusted brands


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