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Article

Rising to the Challenge: Part Two

28/04/2020
How TSA are onboarding 500 FTE to rapidly respond to our Client needs In yesterday's article, I discussed TSA’s newest challenge of onboarding 500 FTE and how we are responding to this. I stepped you through TSA’s planning process to…
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Article

Rising to the Challenge: Part One

27/04/2020
How TSA are onboarding 500 FTE to rapidly respond to our client needs It’s not every day a contact centre is requested to onboard 500 FTE. It’s even rarer when this 500 FTE is required in  Australia. With the impact…
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