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The Insider Edit – January to March 2023
With consumer tensions running high from rising cybercrimes, high inflation and economic uncertainty, many businesses are threading it carefully with customers. That being…Read more
The Insider Edit – October to December 2022
We admit that intuition is a big part of how we operate. But that intuition is backed by data-driven experience and an understanding of…Read more
Outsourcing vs in-house contact centers
Which is right for your business? When it comes to managing customer interactions and support, businesses have two main options: outsourcing their contact center…Read more