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How will the next generation of AI bots transform CX?
Who wants to talk to nobody? Are customers ready for it? If, like millions of others, you’ve tried using the new AI bot ChatGPT,…Read more
Using real-time analytics to enhance CX in contact centres
One of the most important areas where contact centre technology can intervene is to help agents to do their jobs more effectively. Agent assist…Read more
TSA Group featured on Marketing Magazine
How to Achieve Personalisation Through CX Tech Personalisation in the customer journey is only possible when customer data is available. And because the topic…Read more