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Article

Building a bot that people actually like

07/05/2024
It's happened to most online shoppers - you're browsing for an item, and suddenly, a chat window pops up with an overly enthusiastic yet…
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Article

How will the next generation of AI bots transform CX?

14/03/2023
Who wants to talk to nobody? Are customers ready for it? If, like millions of others, you’ve tried using the new AI bot ChatGPT,…
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Article

Using real-time analytics to enhance CX in contact centres

16/11/2022
One of the most important areas where contact centre technology can intervene is to help agents to do their jobs more effectively. Agent assist…
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Press

TSA Group featured on Marketing Magazine

04/05/2022
How to Achieve Personalisation Through CX Tech Personalisation in the customer journey is only possible when customer data is available. And because the topic…
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Article

Empowering contact centre representatives with technology

14/04/2022
A worker is only as good as their tools is not an excuse, it’s just true. For most businesses these days, customer experience is…
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