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Article

The art of call escalation

19/06/2024
Even for the most customer-friendly organisations, call escalations are an inevitable part of doing business. When a frontline agent is unable to resolve a…
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Article

How TSA Group can help your business achieve its CX goals

10/02/2023
Introduction As a business owner, you know that customer experience (CX) is crucial to your success. It's the overall impression that customers have of…
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Article

Great customer experience doesn’t cost – it pays

08/08/2022
Customer Experience (CX) and Customer Service – what’s the difference? Customer Experience or CX refers to the complete journey a customer takes with your…
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