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Banking on the future: 4 contact centre trends that will change financial services
Brace yourself – a transformative tsunami of technological advancement is about to crash into the banking industry and reinvent the way we manage our…Read more
Why better customer service is needed to avoid abandoned online shopping carts
The rise of e-commerce has been dramatic but the best could be yet to come, with estimates the global e-commerce market will grow to…Read more
Open banking: the opportunity to revive trust in finance
Digital disruption has shifted the battle for banking customers from bricks and mortar branches to laptop screens and smartphones. But the shift from in-person…Read more
Digital strategies for better customer experiences
“A recent survey showed that 65% of users would recommend your business to others if they had a good experience the first time.” –…Read more
Pharmacy of the future: will online dispensaries meet the needs of the Australian customer?
Online pharmacies have surged in popularity in other countries, but Australia has long relied on the advice of a local chemist and the personal…Read more