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Unleashing workforce potential: addressing challenges in contact centre staffing
Australian workers are more mobile than they have been in decades. Nearly one in 10 workers changed jobs, in the year ending February 2023,…Read more
Workforce resilience – why it matters and how to cultivate it
Resilience is the capacity to recover from challenges or changes. It’s often also an indication of good stamina and endurance. Within the workplace, resilience…Read more
The world can be a lonely place, but it doesn’t have to be
Connection is what we all strive for. To feel that we belong, through our ups and downs, as we navigate who it is that…Read more