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Article

Using real-time analytics to enhance CX in contact centres

16/11/2022
One of the most important areas where contact centre technology can intervene is to help agents to do their jobs more effectively. Agent assist…
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Article

The Great Resignation in Australia

28/01/2022
Shifting employee motivations and what flexible work arrangements mean for businesses In 2021, around 35 million workers in the US are reported to have…
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