Resources

One of the most important areas where contact centre technology can intervene is to help agents to do their jobs more effectively. Agent assist technologies are on the rise, and include scripting and workflow tools, knowledge bases, as well as…

Shifting employee motivations and what flexible work arrangements mean for businesses In 2021, around 35 million workers in the US are reported to have quit their jobs. This has given rise to the phenomenon known as The Great Resignation. In…