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What is a call centre knowledge base and how it supports our clients

21/05/2024
The quality of a call centre's knowledge base plays a crucial role in determining the level of customer service effectiveness and efficiency it can…
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Award

TSA Group wins award at the 2022 Livepro CX Knowledge Management Forum

13/10/2022
Congratulations to our Knowledge Management Team, led by Samantha Duffy, who has taken home the Livepro Best Knowledge Management Results Award at the recent…
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