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Mistakes That Made Me: a more caring leader

Leadership OneTSA People TSAWays
Leadership OneTSA People TSAWays

With Darrah Doyle

Q: What do you like best about what you do today?

Darrah: I like that I get the opportunity to work with so many different people, it’s a fast paced environment which I enjoy. I like that I can support my leaders in their growth and leadership.

Q: How do you communicate care for your people here at TSA?

Darrah: I think that my team knows that I care. I feel like I’ve created a trusting environment. One where they feel comfortable enough to go towards the goals that they are trying to achieve, and where they feel comfortable that they can make a mistake and that’s okay. I also try my best to listen to my team, find out what motivates them and what they need.


Darrah Doyle is an Operations Manager with TSA Group. The way he supports his leaders and show care for his team, inspires many others to do the same.

The mistakes he made in the early years of his leadership journey have shaped how he leads with more care and empathy today. He takes the time to listen to everyone in his team to understand what motivates them and what they need in their roles to succeed.


About Mistakes That Made Me 

This series is about celebrating past mistakes and recognising that what we do after, not only makes us more resilient but can also forge future successes and teach us valuable lessons about ourselves.  

At TSA, we recognise that the world we live in is complex. We encourage everyone to have curiosity and an internal drive to ask questions so we can work to know more today than we did yesterday. 



TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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