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Mistakes That Made Me: patient and curious


With Xander van der Westhuizen

Q: What is one skill you learnt from your first job that still holds value in the work you do today?

Xander: Far out, that’s a difficult question! I definitely think being able to deal with people, whether its face to face or with customers over the phone, I think those skills and values hold true regardless whether you can see someone or they’re on the other end of the phone line. Treating customers with priority and respect is really important.

Q: What is one piece of advice you would give to your younger self?

Xander: To be more patient in what I do. Making sure that things are done correctly is just as important as getting things done really quickly.


Xander started his journey with TSA as a Sales Consultant in 2010, and since then, he has progressed into 5 different roles within the organisation. For the last 3 years, Xander has worked in the finance department as a Commercial Analyst.

His early mistakes have taught him to value patience, curiosity and always look for ways to improve how he works.


About Mistakes That Made Me

This series is about celebrating past mistakes and recognising that what we do after, not only makes us more resilient but can also forge future successes and teach us valuable lessons about ourselves.

At TSA, we recognise that the world we live in is complex. We encourage everyone to have curiosity and an internal drive to ask questions so we can work to know more today than we did yesterday.



TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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