TSA Group is not immune to the challenges faced by Australian businesses in the current social and economic crisis. As an employer of over 2,700 team members, and as a member of TSA’s Executive Leadership Team, I recognise the obligation I have to our people and their families who rely on us to keep them safe, and protect their livelihoods.
And so, I have a call to action to any business leader in Australia who is currently challenged with regards to your contact centre operations or technology. Our experience and technical expertise in contact centre operations and technology – representing Australia’s most recognisable brands – may enable us to support you through these challenging times. If you have been impacted by the sudden restrictions in offshore jurisdictions, or are grappling with scaling your work from home technology solution – give me a shout. It’s possible we have already solved those problems and can provide valuable assistance and advice.
As TSA Group embarks on one of the largest ramps in front line personnel in the history of our business, we are also open to engaging with businesses who may have had to stand down their team members to see whether we can find a home for them in ours. If you have been impacted in this regard and wish to discuss how we can support your affected team members, please give me a call to discuss.
This isn’t a sales pitch; it’s a new business necessity. As a large Australian employer we are looking at every option available to ensure that we continue to keep our staff employed, our business ticking over and customers connected to the brands that they need to engage with.
Good luck to everyone in charting a course through these times, and don’t hesitate to reach out if there is anything you feel I or TSA Group can assist you with.
TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.