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Can debt collection transform its image? We think so, here’s how

The traditional debt collection model needs a makeover. The big opportunity facing lenders is to bring customer centricity into the way they collect, and build a model that reflects the experiences consumers are having in 2021, in other parts of their lives.

by Blaine Slater, Group Executive New Business


Man reading bill looking concerned


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Learn more about the TSA Collection Framework here


TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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