ISG Provider Lens™ has recognised TSA Group as a leader across three quadrants in their “Contact Center – Customer Experience Services Australia 2021” study. The report evaluated 26 providers within Australia’s Contact Centre Outsourcing (CCO) and Customer Experience (CX) industry.
Read the highlights and download the full report here
About ISG Provider Lens™
ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Find out more here.
TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.