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TSA Group leads Australia’s Customer Experience Services in ISG Provider Lens™ 

Customer Experience digital transformation Innovation Technology
Customer Experience digital transformation Innovation Technology

ISG Provider Lens™ has recognised TSA Group as a leader across three quadrants in their “Contact Center – Customer Experience Services Australia 2021” study. The report evaluated 26 providers within Australia’s Contact Centre Outsourcing (CCO) and Customer Experience (CX) industry.

TSA has been positioned as a leader in all three quadrants, across digital operations, work from home capability and social media CX services.

Read the highlights and download the full report here


About ISG Provider Lens™

ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Find out more here.


TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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