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TSA Group named finalist in Call Design 2023 Workforce Optimisation Week

Awards HR People
Awards HR People

We are thrilled to announce that TSA Group has been named a finalist in Call Design’s Workforce Optimisation Week’s “Excellence in Cross-functional Collaboration for Optimisation” award.

This prestigious award recognises ANZ organisations who have successfully leveraged Workforce Management and Optimisation across multiple business units, partners and campaigns.

Being named a finalist in this category is a testament to our Workforce Management Teams’ commitment to remaining agile in the face of ever-changing call arrival patterns, high absenteeism, and the transition to “Work from Anywhere” strategies deployed by different customers and jurisdictions.


For more information on the conference and updates on the awards: Call Design 2023 Workforce Optimisation Conference


TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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