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ISG Provider Lens has launched their 2021 global summary report on companies in the Contact Center – Customer Experience Services industry and TSA Group has been recognised as one of the leaders.

The report assessed a total of 149 providers across five regions and focused on the Digital Workplace of the Future with leaders showing strength on moving to cloud, adoption of analytics, empowering contact centers by introducing advanced service methods and ensuring data and security of customers.

The global summary report is available here

See more in-depth information on the different quadrants in the full report



About ISG Provider Lens™

ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Find out more here.


TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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