Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

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CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today

Article

Changing the way we build relationships with small business owners during the pandemic

Telephone and digital account based marketing to SMEs is crucial to build relationships and drive retention, particularly during the pandemic   Plenty of…
Announcement

TSA Group embraces environmental transparency by disclosing through CDP

TSA Group has furthered its commitment to environmental transparency by disclosing its environmental impact through CDP, a global non-profit that runs the world’s…
Press

TSA Group Featured in the Australian Financial Review

  Tech that enhances human connection Originally published in the Australian Financial Review 15 October 2021     One unexpected side-effect of the…
Award

TSA Group has been named on the 2021 AFR BOSS Most Innovative Companies List

Today, TSA Group was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies for the second year in…
Award

TSA Group named finalists in the 2021 SEEK STAR Awards for Talent Acquisition Team of the Year

Congratulations to our extremely hardworking Talent Acquisition Team, who have been named finalists in the SEEK STAR Awards for TA Team of the Year (1,000+…
Article

To look after customers, you first need to look after your own people.

If your staff regularly go above and beyond for your business and your customers, it’s probably because you do the same for them.…
Article

What’s the purpose of going carbon neutral?

Taking TSA Group down the road of carbon neutrality was not a decision the leadership team arrived at lightly. While choosing to go…
Award

TSA Group named Finalists in the 2021 Internal Talent Awards

Congratulations to the TSA Talent Team who have named finalists in the 2021 Internal Talent Awards for Best Tech Stack 🎉 We'd also like…
Award

Blaine Slater named as a finalist for the 2021 CEO Magazine Sales Executive of the Year

Congratulations to Blaine Slater, who has been named a finalist in The CEO Magazine Global Executive of the Year Awards for the second year in a…
Article

TSA Featured in Fintech Business

Can debt collection transform its image? We think so, here’s how The traditional debt collection model needs a makeover. The big opportunity facing…