Privacy Policy

The purpose of the TSA Privacy Policy is to notify users of the practices regarding the collection, use, sharing, choices, security and correction options around information collected or maintained about them. This statement is our privacy policy which sets out how we manage your personal information and other information.
TSA is committed to protecting the privacy and personal information of individuals in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and the Information Privacy Principles (IPPS) as set out in the New Zealand Privacy Act 2020 (depending on the laws applicable to our processing of Your Information). This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information. Your Information: When we refer to “Your Information”, we are referring to your personal information, as defined under the Privacy Act 1988 (Cth).



TSA Privacy Policy applies to users who have information collected through these methods – website, services, or how TSA collects and/or maintain data.


What is Personal Information?

Personal information in this Privacy Policy has the same meaning as in subsection 6(1) of the Privacy Act 1988 (Cth):
“information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.”
In this Privacy Policy, ‘you’ or ‘your’ refers to the individual reading this Privacy Policy or those people whose personal information TSA collects, uses and discloses in accordance with this Privacy Policy.


Policy Statement


  • TSA is the sole owner of information collected on this Website or through these Services. This does not limit your rights under applicable law in respect of Your Information (including those described in this Privacy Policy).
  • We only collect information that you voluntarily share via this website, email, or other direct contact.
  • We will not sell or rent this information to anyone.

Purpose of Collection

We collect and use personal information for the following purposes:

  • To provide products and services requested by individuals
  • To communicate with individuals and respond to their inquiries
  • To process payments and fulfill orders
  • To personalise and improve individuals’ experience with our website and services
  • To send marketing communications, subject to individuals’ consent and preferences
  • To comply with our legal obligations
  • To attend an event provided by TSA;
  • To sign up to receive information from TSA;
  • Apply for or accept employment from TSA; or
  • When you offer to provide or provide services to TSA.
    If we intend to use personal information for any other purpose not listed above, we will seek individuals’ consent beforehand, unless otherwise required or permitted by law.

Types Of Your Information We Collect And Hold

We may collect the following types of personal information:

  • Name
  • Contact information (such as address, email address, phone number)
  • Date of birth
  • Gender
  • Employment details
  • Financial information (such as payment details)
  • IP address and device information
  • Any other information you voluntarily provide to us

When We Will Collect Your Information

We may collect Personal Information from you when:

  • You request a product or service from us
  • You apply for a position with us
  • As a consequence of a regulatory requirement
  • Where video surveillance is in place

How We Collect Your Information

We may collect Your Information in a number of ways, including:

  • Directly from you (such as where you provide information to us when you visit one of our stores or websites, complete an application form or agreement for one of our services, or contact us with a query or request)
  • From third parties such as our related entities, business partners or your representatives
  • From publicly available sources of information when legally authorised or required to do so from the third parties we list in the section of this Statement with the heading “When we disclose Your Information”

If you choose not to provide certain information about yourself, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

How We Hold Your Information

We may store Your Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of Your Information and to protect it from unauthorised disclosures.
While we take these steps to maintain the security of Your Information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard Your Information.

How We Use Personal Information

We may use personal information for the purposes stated in Section 4.2 above, as well as for other related purposes that would reasonably be expected by individuals.

Data Security

We are committed to ensuring the security of personal information. We implement reasonable measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.



Depending on your jurisdiction, we will not voluntarily share your information with a third party without prior authorization, except:

  • With an affiliate or agent of TSA,
  • With the written authorization,
  • To enforce our privacy policy, to comply with law, regulation, or other legal processes or to protect the rights, property or safety of us or others,
  • With a regulator or law enforcement agency or personnel,
  • In emergency situations,
  • To protect against misuse or unauthorized use of this Website or the TSA Services,
  • To detect or prevent criminal activity or fraud, or
  • In the event that we or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, in which case information may be one of the transferred assets.



  • You may opt out of communication with us at any time.
  • You can contact us via, 1800 634 055 to:
    • Find out what data we maintain about you, if any;
    • Change/correct any data we have about you; and
    • Depending the laws applicable to our processing of Your Information, have us delete any data we have about you.



  • TSA has appointed a Privacy Officer and Security Officer who are responsible for the protection of information.
  • TSA is committed to resolving any complaints about your privacy and our collection or use of your personal information. If you have any questions or complaints regarding this policy, please contact us via, 1800 634 055.



We collect information about you and your use of this Website through the use of cookies. Cookies are small files that a website can store on your computer’s hard drive for record- keeping or other administrative purposes. If you are concerned about the use of cookies, you can choose to enable a feature in your browser software that will erase cookies, block all cookies, or warn the user before cookies are stored or exchanged. If you reject cookies, you will only be able to view the site.

Accessing, Correcting And Deleting Personal Information

We may modify, alter, or update our privacy policy at any time, so we encourage you to regularly review our privacy policy. Individuals may request access to the personal information we hold about them or request corrections to any inaccuracies by contacting us using the details provided below. We will respond to such requests within a reasonable time, subject to any legal or regulatory requirements.

TSA recommends that you regularly check this Privacy Policy. You may obtain a paper copy of this Privacy Policy by contacting TSA via the contact details provided above.

Disclosure Of Personal Information

We may disclose personal information to:

  • Third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers)
  • Professional advisors, such as lawyers or accountants, for the purpose of obtaining professional advice
  • Government authorities or law enforcement agencies when required by law or as otherwise necessary to protect our rights, property, or safety, or the rights, property, or safety of others
  • We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to the protection of personal information.
  • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices,
  • Information is collected by TSA. Contact information:


Transferring Personal Information Overseas

Personal information collected by TSA is stored in Australia and, unless stated is not disclosed, accessed or transferred to overseas recipients.


Exceptions to this policy must be documented and approved in writing by the Chief People & Corporate Affairs Officer or authorised representative. Documented exceptions must be available to auditors.


How to access or correct your personal information or make a privacy complaint
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the “How to Contact Us” section of this Statement, so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.

You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.

While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (


About this Statement
This Statement has been issued by Telco Services Australia Proprietary Limited and Telco Sales Australia Proprietary Limited, effective as at 12 March 2014. From time to time, we may need to change this Statement. If we do so, we will post the updated version on our website ( and it will apply to all of Your Information held by us at the time.


How to Contact Us
If you have any questions in relation to this Statement or our management of Your Information, please let us know by contacting us on 1800 994 608 or writing to us at