Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the biggest and most respected brands choose TSA as their call centre outsourcers to engage with their customers.

Sales
Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Customer Care
Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Collections
Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.

Messaging
Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.

Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.

Field Sales
We’ve been field solutions experts for over 22 years. Elevate your customer experience with TSA’s field sales specialists who leverage the latest in CX technology to give face-to-face engagement an edge in the customer experience.

Back Office Support
Available 24/7, for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

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CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

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Next-Gen CX Platform

TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.

Contact Centre Software

Our cloud-based CX solutions give you the right tools to create brilliant omnichannel customer experiences.

Managed Services

Leverage our significant technology talent and our proven platform to enable your teams to focus on what they do best.

Bespoke CX Solutions

From automation to integrations, our globally leading innovation team delivers tailored solutions to even the most challenging customer problems.

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CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

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CX Transformations

Stand on TSA’s 23 years of experience to support your CX transformation. From global best practices to practical implementation lessons, we will guide you there.

Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on great customer experiences.

People Management

Our people experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today

Press

TSA Group Featured in the Australian Financial Review

Tech that enhances human connection Originally published in the Australian Financial Review 15 October 2021 One unexpected side-effect of the…

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TSA Group has been named on the 2021 AFR BOSS Most Innovative Companies List

Today, TSA Group was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies for the second year in…

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TSA Group named finalists in the 2021 SEEK STAR Awards for Talent Acquisition Team of the Year

Congratulations to our extremely hardworking Talent Acquisition Team, who have been named finalists in the SEEK STAR Awards for TA Team of the Year (1,000+…

Article

To look after customers, you first need to look after your own people.

If your staff regularly go above and beyond for your business and your customers, it’s probably because you do the same for them.…

Article

What’s the purpose of going carbon neutral?

Taking TSA Group down the road of carbon neutrality was not a decision the leadership team arrived at lightly. While choosing to go…

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TSA Group named Finalists in the 2021 Internal Talent Awards

Congratulations to the TSA Talent Team who have named finalists in the 2021 Internal Talent Awards for Best Tech Stack 🎉 We'd also like…

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Blaine Slater named as a finalist for the 2021 CEO Magazine Sales Executive of the Year

Congratulations to Blaine Slater, who has been named a finalist in The CEO Magazine Global Executive of the Year Awards for the second year in a…

Article

TSA Featured in Fintech Business

Can debt collection transform its image? We think so, here’s how The traditional debt collection model needs a makeover. The big opportunity facing…

Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…

Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…

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