Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

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CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today

Article

What’s the purpose of going carbon neutral?

Taking TSA Group down the road of carbon neutrality was not a decision the leadership team arrived at lightly. While choosing to go…
Article

TSA Featured in Fintech Business

Can debt collection transform its image? We think so, here’s how The traditional debt collection model needs a makeover. The big opportunity facing…
Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…
Article

TSA Featured on CX Central

Australian Brands are embracing onshore call centres (again) Why Aussie brands are bringing contact centre jobs back home, and why it’s the smart…
Uncategorized

TSA Featured on AWS Community Chats

AWS Partner: TSA | Amazon Web Services In this episode of AWS Community Chats, Aley Hammer is joined with Matt Sanders from TSA…
Award

TSA named Excellence Awardee in the 2021 Australian HR Awards

We are thrilled to announce that we have been named an excellence awardee and finalist in the HRD Australia Australian HR Awards 2021…
Announcement

TSA Group announces AWS Service Delivery Designation for Amazon Connect

TSA Group, Australia’s leading specialists in customer experience (CX) services and technology, has been designated as an AWS Service Delivery Partner for Amazon…
Article

Digitising the Recruitment Process

The pandemic forced us to digitalise our recruitment process, and this is what we learned. During the early stages of the COVID-19 pandemic,…
Article

How to build your own contact centre technology platform for the way you want to work

If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…