Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the biggest and most respected brands choose TSA as their call centre outsourcers to engage with their customers.

Sales
Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Customer Care
Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Collections
Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.

Messaging
Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.

Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.

Field Sales
We’ve been field solutions experts for over 22 years. Elevate your customer experience with TSA’s field sales specialists who leverage the latest in CX technology to give face-to-face engagement an edge in the customer experience.

Back Office Support
Available 24/7, for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

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CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

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Next-Gen CX Platform

TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.

Contact Centre Software

Our cloud-based CX solutions give you the right tools to create brilliant omnichannel customer experiences.

Managed Services

Leverage our significant technology talent and our proven platform to enable your teams to focus on what they do best.

Bespoke CX Solutions

From automation to integrations, our globally leading innovation team delivers tailored solutions to even the most challenging customer problems.

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CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

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CX Transformations

Stand on TSA’s 23 years of experience to support your CX transformation. From global best practices to practical implementation lessons, we will guide you there.

Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on great customer experiences.

People Management

Our people experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today

Article

Innovation Through Curiosity: Digitising the Recruitment Process

To keep delivering the best solutions for clients you have to constantly reassess and change. This is how we remodelled our recruitment process…

Press

TSA Group Featured on Marketing Magazine

How to Achieve Personalisation Through CX Tech Personalisation in the customer journey is only possible when customer data is available. And because the…

Article

Empowering Contact Centre Representatives with Technology

A worker is only as good as their tools is not an excuse, it’s just true. For most businesses these days, customer experience…

Article

The Insider Edit – January to March 2022

As we stepped into 2022 with experience from the long-drawn pandemic, it became clear to us what we needed to focus on –…

Article

How Contact Centres Can Support the Healthcare Industry in Australia

Over the last three years, Covid-19 has hit Australia’s healthcare industry in more ways than one – not only on the pandemic’s frontline,…

Article

Moving From a Multichannel to an Omnichannel Customer Journey

We all know what customers want when it comes to service; they want to be served quickly and efficiently. Most of them don’t…

Press

TSA Group Featured in The West Australian – Bringing Jobs Back to Australia

“The West Perth-headquartered national company has also added more than 2000sqm of office space to cope with an uptick in demand from companies…

Announcement

International Women’s Day: TSA Announces Early Pregnancy Loss Leave

“Imagine a gender equal world. A world free of bias, stereotypes and discrimination. A world that's diverse, equitable, and inclusive. A world where…

Read announcement

Press

TSA Group featured with Voyages Indigenous Tourism Australia in HM Magazine

We are proud to be a part of Voyages growth and goals for Indigenous employment. “Not only does the appointment of TSA provide…

Article

Breaking the Stereotypes of a Call Centre Job

When you think of working at a call centre, a range of images might spring to mind. Dull, thankless, dead-end job dealing with…

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