Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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Sales
Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Customer Care
Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
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Messaging
Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
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Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
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Back Office Support
Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
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CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

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Virtual AI Agents

AI-powered Virtual Agents handle customer enquiries with natural, human-like responses – instantly, 24/7.

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Next-Gen CX Platform

In collaboration with Amazon Web Services (AWS), TSA brings you a cloud-based CX platform that flexes and scales with your business.

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Contact Centre Software

Our cloud-based CX solutions give you the tools to create brilliant omnichannel customer experiences.

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Managed Services

Leverage our powerful technology talent and our proven platform to enable your teams to focus on what they do best.

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Bespoke CX Solutions

Our globally leading innovation team delivers tailored solutions to even the most challenging customer problems, from automation to integrations.

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CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

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Knowledge Management Services

We design and manage knowledge systems that support your teams and improve the customer experience.

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Learning Design Services

Learning that works where it matters.

We design high-impact learning experiences for contact centres and service-based teams.

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Voice AI Strategy & Implementation

Decades of contact centre expertise to implement Voice AI that improves experiences and strengthens trust.

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Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

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CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

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Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on excellent customer experiences.

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People Management

Our experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today.

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Case Study

Driving consistency and confidence with smarter knowledge
Want to know how the right knowledge solution can create real impact across your teams and operations, such as: Faster search times Increased…
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Article

Customer Experience Shifts Leaders Should Prepare For in 2026
Every year, customer expectations shift, but looking ahead to 2026, one theme stands out clearly. While customers still care about value, loyalty is…
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Snapshot

The Insider Edit – January 2026
Great customer experiences don’t happen by accident. They are powered by systems working quietly in the background. While customers only see the final interaction, what truly shapes…
Read snapshot
Announcement

TSA Group appoints Delwyn Rayson as Group Executive of People
TSA Group is pleased to announce the appointment of Delwyn Rayson as Group Executive, People. Del joined TSA Group more than two years…
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Article

Intelligent CX is the Future of Customer Experience – So, What Exactly is it?
Most conversations about customer experience today start with technology. AI, automation, chatbots and analytics all offer unprecedented opportunities to engage with callers. But technology isn’t enough.…
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People

From hospitality to sales, retail to leadership: a career can start anywhere
At TSA Group, we know great people come from all walks of life. Some of us joined straight out of school, others from…
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Case Study

Planning for the unpredictable with effective risk mitigation
We can respond a lot quicker and mobilise a lot faster than most organisations can manage themselves — particularly as they are already…
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Article

Why TSA is your partner for Knowledge Management
In fast-paced contact centre environments, access to timely, accurate information can make or break the customer experience. When frontline teams are forced to navigate outdated documents, inconsistent processes or fragmented…
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Article

The trust metrics of Voice AI agents
The AI conversation has moved swiftly from LinkedIn opinion pieces to widescale adoption, and voice AI agents are well and truly in the…
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Snapshot

The Insider Edit – October 2025
Readiness in contact centres isn’t about predicting the future, it’s about preparing your teams and processes to adapt when change arrives. In the…
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