Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today

Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…
Article

TSA Featured on CX Central

Australian Brands are embracing onshore call centres (again) Why Aussie brands are bringing contact centre jobs back home, and why it’s the smart…
Uncategorized

TSA Featured on AWS Community Chats

AWS Partner: TSA | Amazon Web Services In this episode of AWS Community Chats, Aley Hammer is joined with Matt Sanders from TSA…
Announcement

TSA Group announces AWS Service Delivery Designation for Amazon Connect

TSA Group, Australia’s leading specialists in customer experience (CX) services and technology, has been designated as an AWS Service Delivery Partner for Amazon…
Article

Digitising the Recruitment Process

The pandemic forced us to digitalise our recruitment process, and this is what we learned. During the early stages of the COVID-19 pandemic,…
Article

How to build your own contact centre technology platform for the way you want to work

If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…
Press

TSA Group featured in CIOoutlook

TSA Group: Creating Customer Experiences like No Other Originally published in APAC CIOoutlook special edition: Top Contact Centre Solution Providers 2021 Over the…
Award

TSA Group Named in 2021 APAC CIOoutlook Top Contact Centre Solution Providers List

TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook. This is the second award for TSA's…
Audio

Servant Leadership

The Chiefs Podcast by Whiteark Episode 23 Blaine Slater | Servant Leadership   James Ciuffetelli has Blaine Slater (Group Executive – New Business,…