Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Sales

 Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
Find out more

Customer Care

 Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
Find out more

Collections

 Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.
Find out more

Messaging

 Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
Find out more

Social Media

 Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
Find out more

Field Sales

 We’ve been field solutions experts for over 22 years. Elevate your customer experience with TSA’s field sales specialists who leverage the latest in CX technology to give face-to-face engagement an edge in the customer experience.
Find out more

Back Office Support

 Available 24/7, for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
Find out more

Swipe for more

CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise and cloud based CX tools, to design and build tailored, innovative and technology-driven customer engagement solutions.

See all CX Technology

Next-Gen CX Platform

TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.

Find out more

Contact Centre Software

Our cloud-based CX solutions give you the right tools to create brilliant omnichannel customer experiences.

Find out more

Managed Services

Leverage our significant technology talent and our proven platform to enable your teams to focus on what they do best.

Find out more

Bespoke CX Solutions

From automation to integrations, our globally leading innovation team delivers tailored solutions to even the most challenging customer problems.

Find out more

Swipe for more

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

See all CX Consulting

CX Transformations

Stand on TSA’s 23 years of experience to support your CX transformation. From global best practices to practical implementation lessons, we will guide you there.

Find out more

Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

Find out more

CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

Find out more

Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on great customer experiences.

Find out more

People Management

Our people experts can help with all aspects of people management in a customer experience environment.

Find out more

Swipe for more

How can we help?

Talk to one of our consultants and begin your CX transformation today

Get In Touch
Article

Supporting clients during peak periods
There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Read article
Announcement

TSA Group Joins The Circle Back Initiative
Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…
Read announcement
Article

TSA Featured on CX Central
Australian Brands are embracing onshore call centres (again) Why Aussie brands are bringing contact centre jobs back home, and why it’s the smart…
Read article
Uncategorized

TSA Featured on AWS Community Chats
AWS Partner: TSA | Amazon Web Services In this episode of AWS Community Chats, Aley Hammer is joined with Matt Sanders from TSA…
Read uncategorized
Announcement

TSA Group announces AWS Service Delivery Designation for Amazon Connect
TSA Group, Australia’s leading specialists in customer experience (CX) services and technology, has been designated as an AWS Service Delivery Partner for Amazon…
Read announcement
Article

Digitising the Recruitment Process
The pandemic forced us to digitalise our recruitment process, and this is what we learned. During the early stages of the COVID-19 pandemic,…
Read article
Article

How to build your own contact centre technology platform for the way you want to work
If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…
Read article
Press

TSA Group featured in CIOoutlook
TSA Group: Creating Customer Experiences like No Other Originally published in APAC CIOoutlook special edition: Top Contact Centre Solution Providers 2021 Over the…
Read press
Award

TSA Group Named in 2021 APAC CIOoutlook Top Contact Centre Solution Providers List
TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook. This is the second award for TSA's…
Read award
Audio

Servant Leadership
The Chiefs Podcast by Whiteark Episode 23 Blaine Slater | Servant Leadership   James Ciuffetelli has Blaine Slater (Group Executive – New Business,…
Read audio