Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing

 Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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Sales

 Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Customer Care

 Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
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Collections

 Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.
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Messaging

 Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
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Social Media

 Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
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Back Office Support

 Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
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CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

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Next-Gen CX Platform

In collaboration with Amazon Web Services (AWS), TSA brings you a cloud-based CX platform that flexes and scales with your business.

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Contact Centre Software

Our cloud-based CX solutions give you the tools to create brilliant omnichannel customer experiences.

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Managed Services

Leverage our powerful technology talent and our proven platform to enable your teams to focus on what they do best.

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Bespoke CX Solutions

Our globally leading innovation team delivers tailored solutions to even the most challenging customer problems, from automation to integrations.

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CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

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CX Transformations

Stand on TSA’s over 25 years of experience to support your CX transformation. We’ll guide you from global best practices to practical implementation lessons.

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Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

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CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

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Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on excellent customer experiences.

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People Management

Our experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today.

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Article

From data to insights: Making informed decisions for better CX
Companies are constantly working to stockpile greater amounts of consumer data, spurred on by the promise of valuable knowledge they expect to gain.…
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People

Why TSA works better with friends
At TSA, we’ve seen something remarkable happen time and time again: friendships that begin at work grow into lifelong bonds. Whether it’s grabbing…
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Article

Bridging the gap between AI fiction and fact
In the age of AI, customer service has a new face, and sometimes, a wild imagination. As chatbots become the front line of…
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Article

Omnichannel contact centres in modern retail success
In the ever-evolving retail landscape, creating a seamless customer journey across various touchpoints is more critical than ever. TSA Group specialises in bridging…
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Article

Adapting to the evolving needs and expectations of new generations
Gone are the days of one-size-fits-all customer service. Today's contact centres are navigating a generational maze, from Baby Boomers to Gen Z, each…
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Development

Steps to build resilience and thrive at work
Some people seem to naturally bounce back from setbacks, while others may find overcoming challenges more daunting. This ability to recover in the…
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Snapshot

The Insider Edit – July to September 2024
This quarter, we explored the often-overlooked complexities of contact centre roles. At first glance, resolving customer inquiries as a contact centre agent might…
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Whitepaper

Turning labour market obstacles into opportunities
Hiring and retaining staff in Australia has been incredibly challenging in recent years. An alternative that more and more organisations are turning to…
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Article

Maximising cost efficiency with outsourced call centres
Finding the right balance between outsourcing and insourcing has always been difficult for businesses. In customer experience, when talent, technology, and facilities require…
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Award

TSA Group double nomination at livepro Knowledge Management Awards 2024
Congratulations to our Knowledge Management Team for the double nomination at this year’s livepro Knowledge Management Awards!  TSA Group is thrilled to be…
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