Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.

Sales
Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Customer Care
Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Collections
Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.

Messaging
Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.

Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.

Back Office Support
Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

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CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

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Next-Gen CX Platform

In collaboration with Amazon Web Services (AWS), TSA brings you a cloud-based CX platform that flexes and scales with your business.

Contact Centre Software

Our cloud-based CX solutions give you the tools to create brilliant omnichannel customer experiences.

Managed Services

Leverage our powerful technology talent and our proven platform to enable your teams to focus on what they do best.

Bespoke CX Solutions

Our globally leading innovation team delivers tailored solutions to even the most challenging customer problems, from automation to integrations.

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CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

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CX Transformations

Stand on TSA’s over 25 years of experience to support your CX transformation. We’ll guide you from global best practices to practical implementation lessons.

Business Intelligence

Data is the new gold. Our teams live and breathe CX data. We can help you see what others can’t, as well as help you optimise your data strategies and models.

CX & Digital Strategy

Our strategy and consulting team will accelerate the planning of your future-state CX objectives and the roadmap to get you there.

Contact Centre Support

From workforce planning and quality assurance to people management and L&D, we offer a range of CX support services to enable you to focus on excellent customer experiences.

People Management

Our experts can help with all aspects of people management in a customer experience environment.

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How can we help?

Talk to one of our consultants and begin your CX transformation today.

Snapshot

The Insider Edit – July 2025

As technology in contact centres evolves, the real leap forward isn’t driven by innovation alone — it’s driven by the confidence, care, and…

Press

TSA Group featured with Phonely in Business News Australia

We’re proud to be working with Phonely as their consulting partner here in Australia—supporting the rollout of their voice AI tech and tailoring…

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The Future of Smarter Phone Support with AI Voice Agents

For many businesses, managing a constant stream of phone calls is a daily challenge. Often, these calls involve simple inquiries like "What time…

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How to establish customer trust in the scam call era

Scam calls are now a persistent daily threat for many Australians—an escalation powered by the evolution of AI, voice cloning, and data breaches.…

Article

Balancing Technology with Human Connection in Contact Centres

Technology has transformed how customers interact with call centres. Self-service portals, AI-powered chatbots, and automated voice assistants have become standard for handling basic…

Article

Is continuous improvement the key to thriving in the 2025 business landscape?

The business landscape is always evolving—that’s the standard. However, 88% of leaders believe there will be an even faster rate of change throughout…

People

Still standing for DEI

Diversity, Equity, and Inclusion (DEI) has become a divisive topic in recent months. In the US, major corporations are scaling back or eliminating…

Article

How to use contact centre outsourcing as a growth driver for your business

We’re living in an era of intense market competition, where customer service is a key differentiator in gaining an edge. As a result,…

Snapshot

The Insider Edit – April 2025

Customers expect to engage with brands on their own terms – whether that’s through digital channels like messaging or apps, or in-person store…

Article

Keeping customers engaged from store to screen

Despite the growth of e-commerce, recent forecasts show that physical purchases will make up about 80% of global retail sales in 2025. And…

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