Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, sales, back office support and collections.

CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise, to design and build tailored, innovative and technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today

Article

Now’s the Time to Connect People to Jobs at Scale

There have been a lot of clichéd phrases used to describe the “unprecedented times” we live in which we ponder what the “new…
Article

It’s Never Been More Important to Ask: ‘R U OK?’

Every year, we take the opportunity to recognise R U OK? Day, and encourage you all to check in with your families, friends,…
Report

Measuring success in online recruitment

What does successful online recruitment look like? Hear from Jessica Foo, TSA's Group People & Talent Manager, as she speaks to Chloe Blackman from Vervoe to share…
Article

There’s No Place Like Home:  It’s Time to Reassess the Logic Behind Offshoring

With the COVID-19 pandemic and restrictions impacting everything, all most businesses are trying to do is keep going as best they can. It…
Article

Work From Home Contact Centre Solutions – if it sounds too good to be true, it’s because it is.

Disclaimer - I am a HUGE believer in the absolute necessity for modern businesses to have a world-class cloud contact centre solution. What…
Audio

Bringing to Life the Brand and Customer Experience in Outsourced Contact Centres

The Agile Contact Centre Podcast Episode 16   Blaine Slater | Bringing to life the brand and customer experience in outsourced contact centres…
Article

Rising to the Challenge: Part Two

How TSA are onboarding 500 FTE to rapidly respond to our Client needs In yesterday's article, I discussed TSA’s newest challenge of onboarding…
Article

Rising to the Challenge: Part One

How TSA are onboarding 500 FTE to rapidly respond to our client needs It’s not every day a contact centre is requested to…
Press

TSA Group Featured in Mergermarket

TSA Group could participate in upcoming sector consolidation; strong growth despite COVID-19 – CEO By Maggie Lu Yueyang. Originally published in Mergermarket 26…
Article

TSA are Here if You Need Us

TSA Group is not immune to the challenges faced by Australian businesses in the current social and economic crisis. As an employer of…