Our Services

Create Amazing Customer Solutions. We help businesses do amazing things for their customers, because we get people.

Overview

We’re a proudly Australian based customer experience technology and services company that specialises in connecting brands with Australians. From helping our partners design personalised CX experiences, to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market leading solutions in customer care, acquisition, sales, back office support and collections.

CX Technology

We combine the most sophisticated customer experience technology in the world with our customer experience expertise, to design and build tailored, innovative and technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies, and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today

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Digitising the Recruitment Process

The pandemic forced us to digitalise our recruitment process, and this is what we learned. During the early stages of the COVID-19 pandemic,…
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How to build your own contact centre technology platform for the way you want to work

If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…
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TSA Group featured in CIOoutlook

TSA Group: Creating Customer Experiences like No Other Originally published in APAC CIOoutlook special edition: Top Contact Centre Solution Providers 2021 Over the…
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TSA Group Named in 2021 APAC CIOoutlook Top Contact Centre Solution Providers List

TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook. This is the second award for TSA's…
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Servant Leadership

The Chiefs Podcast by Whiteark Episode 23 Blaine Slater | Servant Leadership   James Ciuffetelli has Blaine Slater (Group Executive – New Business,…
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AHRA Winner Talks: HR Director of the Year Excellence Awardee Zahra Peggs

"The thing that I relish most in my current role is the ability not just to react to change, but to actually create…
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TSA Group Featured in CitySwitch WA Newsletter

CitySwitch National Awards Originally published in the March 2021 WA CitySwitch Newsletter   Congratulations to TSA Group and Cundall (pictured above) who took…
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TSA Group Featured in Fifth Estate

CitySwitch Awards 2021   By Mollie Hersh Originally published on The Fifth Estate 04 March 2021   The CitySwitch Awards on Thursday celebrated…
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TSA Group Featured in Business News

TSA Group gets carbon neutral status Originally published on Business News 02 March 2021   Western Australia’s TSA Group has been certified as…
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TSA Group achieves carbon neutral status

TSA Group goes carbon neutral with green scheme and local purchase of community carbon credits TSA Group, Australia’s leading specialist in Customer Experience…