Our Services

We design and deliver contact centre solutions for the world’s leading brands.

Overview

We’re a proudly Australian-based customer experience technology and services company specialising in connecting brands with Australians. From helping our partners design personalised CX experiences to building bespoke technological solutions and delivering customer engagement services, we help our partners do great things for their customers.

CX Solutions

As Australia’s market-leading customer experience partner, we combine our local Australian expertise with the best globally sourced technology and CX strategies to deliver our clients market-leading solutions in customer care, acquisition, outsourcing services, sales, back office support and collections.

CX Technology

We combine the world’s most sophisticated customer experience technology with our customer experience expertise and cloud-based CX tools to design and build tailored, innovative, technology-driven customer engagement solutions.

CX Consulting

We work with you to understand your customer strategies and design CX and technology strategies to take your customer experience to the next level.

How can we help?

Talk to one of our consultants and begin your CX transformation today.

Article

What is a call centre knowledge base and how it supports our clients

The quality of a call centre's knowledge base plays a crucial role in determining the level of customer service effectiveness and efficiency it…
Development

Driving your career forward

At TSA, we understand that career development is not just about moving up the ladder—it’s about moving right, left, and every which way…
Article

Building a bot that people actually like

It's happened to most online shoppers - you're browsing for an item, and suddenly, a chat window pops up with an overly enthusiastic…
Development

Back to basics: Communication skills you still need

Is good communication a dying art form? While it may be tempting to think that we can afford to be less skilled in…
Article

Agents of change powering business transformations

Contact centres hold invaluable insights into changing expectations, pain points, and can empower growth through service innovations that drive long-term satisfaction and loyalty.…
Development

From feeling like a fraud to finding your footing

If you’ve recently landed a new job, whether it be with a new company or an internal promotion, you may be feeling in…
Article

Bouncing back from the Holiday Hangover

Have you ever found yourself feeling down and lacking motivation upon returning to work after an extended break or vacation?  You’re not alone…
Snapshot

The Insider Edit – January to March 2024

What does growth look like for a workforce of the future?  Our pursuit of growth often mirrors constructing of a skyscraper, upskilling employees…
Award

TSA Group wins atWork Australia 2024 Emerging Employer Award

We are proud to announce that TSA Group has been honoured with the Emerging Employer Award at the atWork Australia’s Perth Employer Awards…
Award

TSA Group announced as winner of Australia’s Best Managed Companies 2023

For a second year in a row, Australia-based Contact Centre Outsourcing company, TSA Group, has been acknowledged as one of Australia’s Best Managed…