Back Office Support

Available 24/7, for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

Exceptional back office support is essential to delivering inspired customer experiences

Take the pressure off your customer facing staff by utilising our efficient, innovative and smart back office solutions. Our experts know how to optimise back office functions with market leading solutions across people, process and technology.

Let TSA Optimise Your Back Office

Reduce costs, increase efficiency and improve customer satisfaction across the customer journey.

Take advantage of our Smartshoring solutions, with our multi-skilled agents and technology able to perform back of house and customer facing functions in Australia and the Philippines. Whatever your objectives, we can flex and scale to deliver.

Seamless Support for Superior CX

We design and deliver tailored back-office solutions to exceed your customer’s expectations across their engagement lifecycle. Powered by our comprehensive suite of CX technology we empower a seamless integration between back and front office operations to deliver a superior customer experience and commercial value.

  • Processing
  • Data Entry
  • Order Management
  • Payments
  • Collections
  • Administration Services
TSA CX Solutions - Back Office Support

Eliminate the stress from back office work

Our approach to back office support blends global leading technology with amazing people to deliver reduced costs, increase efficiency and improve the customer experience Processing

TSA_RE_Global Presence Global insights

Leverage our team’s back office experience across diverse industries and Australia’s leading brands which enable us to provide unique insights and initiatives to enhance your back office functions.

TSA Back Office Support - Smartshored Smart-shored

With our high performing back office support teams in both Australia and the Philippines we we can design a strategy to deliver on your objectives.

TSA Back Office Support - Passionate Passionate

Our team members love what they do, and that’s creating exceptional experiences for Australian consumers.

TSA Back Office Support - Powerful Tech Powerful

The right technology provides a seamless omnichannel experience for the customer from beginning to end.

Press

TSA Group Featured in the Australian Financial Review

  Tech that enhances human connection Originally published in the Australian Financial Review 15 October 2021     One unexpected side-effect of the…
Award

TSA Group has been named on the 2021 AFR BOSS Most Innovative Companies List

Today, TSA Group was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies for the second year in…
Award

TSA Group named finalists in the 2021 SEEK STAR Awards for Talent Acquisition Team of the Year

Congratulations to our extremely hardworking Talent Acquisition Team, who have been named finalists in the SEEK STAR Awards for TA Team of the Year (1,000+…
Article

To look after customers, you first need to look after your own people.

If your staff regularly go above and beyond for your business and your customers, it’s probably because you do the same for them.…
Article

What’s the purpose of going carbon neutral?

Taking TSA Group down the road of carbon neutrality was not a decision the leadership team arrived at lightly. While choosing to go…
Award

TSA Group named Finalists in the 2021 Internal Talent Awards

Congratulations to the TSA Talent Team who have named finalists in the 2021 Internal Talent Awards for Best Tech Stack 🎉 We'd also like…
Award

Blaine Slater named as a finalist for the 2021 CEO Magazine Sales Executive of the Year

Congratulations to Blaine Slater, who has been named a finalist in The CEO Magazine Global Executive of the Year Awards for the second year in a…
Article

TSA Featured in Fintech Business

Can debt collection transform its image? We think so, here’s how The traditional debt collection model needs a makeover. The big opportunity facing…
Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…