Back Office Support

Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

Let us optimise your back office support.

Take the pressure off your customer-facing staff by utilising our efficient, innovative and smart back office solutions. Our experts know how to optimise back office functions with market-leading solutions across people, process and technology.

Reduce costs, increase efficiency and improve customer satisfaction across the customer journey.

Take advantage of our Smartshoring solutions, with our multi-skilled agents and technology able to perform back-of-house and customer-facing functions in Australia and the Philippines. Whatever your objectives, we can flex and scale to deliver.

Seamless Support for Superior CX

We design and deliver tailored back-office solutions to exceed your customer’s expectations across their engagement lifecycle. Powered by our comprehensive suite of CX technology, we empower a seamless integration between back and front office operations to deliver a superior customer experience and commercial value.

  • Processing
  • Data Entry
  • Order Management
  • Payments
  • Collections
  • Administration Services
TSA CX Solutions - Back Office Support

Eliminate the stress from back office work

Our approach to back office support blends global leading technology with amazing people to deliver reduced costs, increase efficiency and improve the customer experience Processing.
TSA_RE_Global Presence Global insights

Leverage our team’s back office experience across diverse industries and Australia’s leading brands, enabling us to provide unique insights and initiatives to enhance your back office functions.

TSA Back Office Support - Smartshored Smart-shored

With our high-performing back office support teams in Australia and the Philippines, we can design a strategy to deliver on your objectives.

TSA Back Office Support - Passionate Passionate

Our team members love what they do, and that’s creating exceptional experiences for Australian consumers.

TSA Back Office Support - Powerful Tech Powerful

The right technology provides a seamless omnichannel experience for the customer from beginning to end.

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Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Social Media
Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
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Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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Article

Does your customer support team need a more flexible delivery model?
Customer support teams are under growing pressure to do two things at once: improve customer experience while operating more efficiently. That balance has…
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Article

The hidden costs of rushed AI implementation in customer service
Customer service leaders are under pressure to do more with less. Costs are rising, customer expectations continue to climb, and AI is being…
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Development

Retaining the human: how to use AI without losing your voice
AI is now part of how many of us work. We use tools like ChatGPT to get started, sense-check ideas, and move things…
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Case Study

Transforming data into exceptional customer experiences
A leading global home appliances retailer was flying blind on customer sentiment, and it showed. After partnering with TSA, the results spoke for…
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Article

How AI voice agents are reshaping customer experience
There’s a growing shift in how businesses manage customer conversations. As demand increases and expectations continue to rise, many are rethinking how they…
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Design work that prevents burnout
Burnout is increasingly recognised in both workplace and clinical discussions as a response to prolonged stress.  It is not the same as being tired, stretched or having a tough…
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Snapshot

The Insider Edit – April 2026
Credibility is the foundation of a good customer experience. As expectations grow, customers are looking for interactions that feel reliable, human-aware, and consistent.…
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People

When flexibility stops being a women’s issue
Flexibility was never meant to be controversial. Yet for years, it has been closely tied to caring responsibilities. With women still carrying a…
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Coaching vs Mentoring: How to Coach, Not Command
Leadership is changing because the environments we operate in are becoming faster, more complex and more people-centric than ever before. However, some organisations…
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Keeping AI on Track with Guardrails and Good Governance
AI is transforming how we serve customers by making conversations faster, smarter, and more responsive. But as these systems become more powerful, they…
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