Back Office Support

Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

Let us optimise your back office support.

Take the pressure off your customer-facing staff by utilising our efficient, innovative and smart back office solutions. Our experts know how to optimise back office functions with market-leading solutions across people, process and technology.

Reduce costs, increase efficiency and improve customer satisfaction across the customer journey.

Take advantage of our Smartshoring solutions, with our multi-skilled agents and technology able to perform back-of-house and customer-facing functions in Australia and the Philippines. Whatever your objectives, we can flex and scale to deliver.

Seamless Support for Superior CX

We design and deliver tailored back-office solutions to exceed your customer’s expectations across their engagement lifecycle. Powered by our comprehensive suite of CX technology, we empower a seamless integration between back and front office operations to deliver a superior customer experience and commercial value.

  • Processing
  • Data Entry
  • Order Management
  • Payments
  • Collections
  • Administration Services
TSA CX Solutions - Back Office Support

Eliminate the stress from back office work

Our approach to back office support blends global leading technology with amazing people to deliver reduced costs, increase efficiency and improve the customer experience Processing.
TSA_RE_Global Presence Global insights

Leverage our team’s back office experience across diverse industries and Australia’s leading brands, enabling us to provide unique insights and initiatives to enhance your back office functions.

TSA Back Office Support - Smartshored Smart-shored

With our high-performing back office support teams in Australia and the Philippines, we can design a strategy to deliver on your objectives.

TSA Back Office Support - Passionate Passionate

Our team members love what they do, and that’s creating exceptional experiences for Australian consumers.

TSA Back Office Support - Powerful Tech Powerful

The right technology provides a seamless omnichannel experience for the customer from beginning to end.

More CX Solutions

Collections

 Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.
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Customer Care

 Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
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Field Sales

 Elevate your customer experience with TSA’s field sales specialists, leveraging the latest in CX technology to give your face-to-face engagement an edge.
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Messaging

 Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
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Sales

 Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Social Media

 Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
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Call Centre Outsourcing

 Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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