Back Office Support

Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.

Let us optimise your back office support.

Take the pressure off your customer-facing staff by utilising our efficient, innovative and smart back office solutions. Our experts know how to optimise back office functions with market-leading solutions across people, process and technology.

Reduce costs, increase efficiency and improve customer satisfaction across the customer journey.

Take advantage of our Smartshoring solutions, with our multi-skilled agents and technology able to perform back-of-house and customer-facing functions in Australia and the Philippines. Whatever your objectives, we can flex and scale to deliver.

Seamless Support for Superior CX

We design and deliver tailored back-office solutions to exceed your customer’s expectations across their engagement lifecycle. Powered by our comprehensive suite of CX technology, we empower a seamless integration between back and front office operations to deliver a superior customer experience and commercial value.

  • Processing
  • Data Entry
  • Order Management
  • Payments
  • Collections
  • Administration Services
TSA CX Solutions - Back Office Support

Eliminate the stress from back office work

Our approach to back office support blends global leading technology with amazing people to deliver reduced costs, increase efficiency and improve the customer experience Processing.
TSA_RE_Global Presence Global insights

Leverage our team’s back office experience across diverse industries and Australia’s leading brands, enabling us to provide unique insights and initiatives to enhance your back office functions.

TSA Back Office Support - Smartshored Smart-shored

With our high-performing back office support teams in Australia and the Philippines, we can design a strategy to deliver on your objectives.

TSA Back Office Support - Passionate Passionate

Our team members love what they do, and that’s creating exceptional experiences for Australian consumers.

TSA Back Office Support - Powerful Tech Powerful

The right technology provides a seamless omnichannel experience for the customer from beginning to end.

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The Insider Edit – January 2026
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TSA Group appoints Delwyn Rayson as Group Executive of People
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