Join us as we continue to revolutionise the way brands connect with Australians.

Create amazing experiences.

We foster an environment and mind-set that is dedicated to not only the growth of our business, but to the growth of our people. At TSA, we believe in bringing your whole self to work every day, we give you a platform to pursue your passions and utilise your strengths in everything you do.

Our people are empowered to grow their careers, make their mark and of course, have fun along the way! Discover what it means to be a part of a high-performing team that values creativity, collaboration and innovation.

Our team share what makes working at TSA so great!

What We Do

We create experiences that people love, by revolutionising the way they connect with brands. We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Proactive Customer Contact

Working with a leading utility provider, we revolutionised their outbound telemarketing approach, enabling customers to get the context for the sales interaction and choose the time and channel that suited them.

Cloud Contact Centres

Working with a leading educational services client, we developed an end-to-end work from home contact centre model, including a sector-leading cloud contact centre solution and remote agent support model.

Process Automation

Working with a sector leading utility client, we built an automated, simplified terms and conditions solution that meant customers spent less time listening to lengthy scripts, better understood critical information, and required less human agent support.

Revolutionising Retail Sales & Service

Working with a national retail group, we designed, built and implemented a new inbound assisted sales channel that provided customers with a new way to interact with highly trained sales agents to get expert advice and complete their sale.

Our Culture

So, what are we all about at TSA? Well, our #TSAWays are what we’re about.

Think of them as an attempt to capture the DNA of our business, with some aspiration built in. Think of them as a guiding light; a north star; a roadmap to achieving our vision of being the world’s leading partner in delivering Australian customer experiences.

Think of them as the …vibe.

TSA Ways
We win and lose together; no one is bigger than the team
TSA Ways
We care. Genuinely. We always protect the customer, the client, the team, and TSA
TSA Ways
Curiosity and Self-Development
We dive deep, understanding the nuance of issues, making appropriate and informed decisions
TSA Ways
Courage and Resilience
Important and meaningful things are not easy to do, but are still done because the outcome is bigger than the challenge
TSA Ways
Disagree and Commit
Despite not believing a decision is necessarily the correct one, we embrace the reasoning behind it and commit to making it a success
TSA Ways
Call it Out
We uphold the TSA Ways, and call out practices that undermine it
TSA Ways
We always look to do more with less. We tread lightly on our business, and the earth
TSA Ways
Engaging Leadership
We serve the team; no task is beneath us
TSA Ways
Always Deliver
We are proactive and maintain a bias for action.

Employee Benefits

recognition of service Recognition of Service

We value hard work and loyalty with service awards, tenure bonuses and parental leave bonuses for our long standing team members

health and wellness Health & Wellness

Gain access to corporate offers through exclusive health insurance and gym partnerships, as well as work-life balance coaching to help you become your best you!

friend referral program Friend Referral Program

Do you love working with your friends? We do! Not only do we encourage you to refer your friends, we’ll reward you for it too.

flexible pay Flexible Pay

We get it, unexpected expenses come up and waiting for payday isn’t always an option. We value financial flexibility and give every member of our team access to their pay when they need it, as they earn it.

reward and recognition Rewards & Recognition

We love making work fun and rewarding our people! Whether it’s a team outing, free lunches, ping pong tournaments, invitations to exclusive VIP events or a luxury 5-star retreat – there’s always prizes to be won.

deals and discounts Deals & Discounts

Gain access hundreds of exclusive discounts and special offers in retail, entertainment, travel and more!

Current Opportunities


International Women’s Day: TSA Announces Paid Domestic Violence Leave

#EachforEqual at TSA To mark the occasion of International Women’s Day 2020 #IWD2020 #EachforEqual, we are pleased to announce two initiatives that TSA…

TSA Introduces Emergency Services Volunteer Leave

The devastating bushfires wreaking havoc in communities across our country are shocking in their scale and intensity. So far, this catastrophic fire season…

We Braved the Shave!

  It's hard to believe that only a little over a month ago, we found out that our dear Scotsman, friend and colleague,…

Celebrating 20 Years

  This year TSA Group celebrated 20 years in business. While our rapid rise from start-up to scaled-up over this period is worthy…

Join our Team!

We’re always on the lookout for talented individuals.