About Us

We’re Australia’s leading specialists in CX consultancy and services.

As Australians, we’re a familiar voice for your customers.

And as an extension of your business, we help you grow revenue, improve customer experience and reduce costs.

We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.

By making the customer experience more personalised and more human. By giving customers more control over what help they need, and when. By giving the brands we work for a voice that reflects who they are.

Our mission

We’re a purpose-driven business, and our mission is clear. We endeavour to create experiences people love by revolutionising how they connect and communicate with brands.

We’re not afraid to be ambitious. We want to be the world’s leading partner for businesses in delivering truly Australian customer experiences. This means easy, friendly and honest communication.

How are we going to do that, you ask? We’re combining the most sophisticated customer experience technology on earth with a team of experts who know exactly how to help brands do amazing things for their customers.

TSA About Us - Our Mission
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Our Locations

We’ve built a network of high-quality CX centres across Australia and the Philippines, housing a talent pool of over 4,000 team members. Our hybrid onshore and offshore solution gives you the right blend of speed to market, price and capability with a dedicated Australian management team responsible for the setup and execution.

Australia

Philippines

Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone and a level of business resilience that only comes from operating in Australia. Our people live here, are customers of the brands they represent, and understand the local market and the Australian way of life.

+ - Western Australia (HQ)
+ - South Australia
+ - Victoria
+ - Queensland

Head Office
Level 1, 31 Troode Street
West Perth, WA 6005
T: + 61 8 9217 7000

Level 16, 30 Pirie St
Adelaide SA 5000
T: + 61 8 8112 2501

Building 3, Level 1,
301 Burwood Hwy
Burwood VIC 3125
T: + 61 3 8420 7000

 

69 Ann St
Brisbane QLD 4000
T: +61 7 3243 0501

Our Philippines operations provide a highly reliable, lower-cost alternative for high-volume transactional activities. Through our unique Aussie embedment programs, our Philippines team members deliver an authentic and tailored customer experience that is unmatched in the market.

+ - Manila

14th Floor, Five E-Com Centre Building
Harbor Drive, Mall of Asia Complex
1300 Pasay City, Philippines

Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone and a level of business resilience that only comes from operating in Australia. Our people live here, are customers of the brands they represent, and understand the local market and the Australian way of life.

Western Australia (HQ) + -

Head Office
Level 1, 31 Troode Street
West Perth, WA 6005
T: + 61 8 9217 7000

South Australia + -

Level 16, 30 Pirie St
Adelaide SA 5000
T: + 61 8 8112 2501

Victoria + -

Building 3, Level 1,
301 Burwood Hwy
Burwood VIC 3125
T: + 61 3 8420 7000

 

Queensland + -

69 Ann St
Brisbane QLD 4000
T: +61 7 3243 0501

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Our Story

1997
TSA opens first office in Western Australia

With a small team of door-to-door sales representatives

2002
Opens first outbound contact centre

in Perth, Western Australia

2005
TSA’s business well established nationally

with contact centres in Adelaide, Brisbane and Melbourne

2014
Opens first international office

in the Philippines, offering our clients SmartShoring capability

2020
Further expansion of TSA’s service offering

Becoming an accredited AWS Consulting Partner.

We are carbon neutral

We are incredibly proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral. All our carbon offsets have been purchased from premium local projects here in Australia, investing in projects that assist fire management, regenerate ecosystems, improve biodiversity, and support Australian communities.

Learn More

Luke Kenny

CEO

Passionate TSA leader, experienced management professional, driven focus on customer experience, sales, service and marketing. Gets the job done, on and off the ping pong table. Linkedin
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Jason Webster

Chief Financial Officer

The numbers guy. Seasoned financial expert, strategic growth mindset, passionate focus on commercial outcomes. Proud Tasmanian. Linkedin
Linkedin

Zahra Peggs

Chief People & Corporate Affairs Officer

The People person. Industry expert, corporate communicator, focused on transforming the employee experience in the CX industry. Extremely amateur cellist. Linkedin
Linkedin

Blaine Slater

Chief Growth Officer

Forward thinking CX expert, experienced across all operational layers, fiercely passionate, builder of authentic relationships. Child TV star. Linkedin
Linkedin

Dan Hill-Smith

Chief Operations Officer

Obsessed with the customer experience, creator of insights and new ways of working, committed to elevating the way brands connect with Australians. UK Total Wipeout Season 1 Champion. Linkedin
Linkedin