About Us

We’re Australia’s leading specialists in CX consultancy and services.

As Australians, we’re a familiar voice for your customers.

And as an extension of your business, we help you grow revenue, improve customer experience and reduce costs.

We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.

By making the customer experience more personalised and more human. By giving customers more control over what help they need, when. By giving the brands we work for a voice that reflects who they are.

Our mission

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

We’re not afraid to be ambitious. We want to be the world’s leading partner for businesses in delivering truly Australian customer experiences. This means easy, friendly and honest communication.

How are we going to do that you ask? We’re combining the most sophisticated customer experience technology on earth, with a team of experts who know exactly how to help brands do amazing things for their customers.

TSA About Us - Our Mission

Our Locations

We’ve built a network of high quality CX centres across Australia and the Philippines housing a talent pool of almost 3,000 team members. Our solution is a hybrid of onshore and offshore that gives you the right blend of speed to market, price and capability with a dedicated Australian management team responsible for the setup and execution.

Australia

Philippines

Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone, and a level of business resilience that only comes from operating in Australia. Our people live here, they’re customers of the brands they represent, and they understand the local market and the Australian way of life.

+ - Western Australia (HQ)
+ - South Australia
+ - Victoria
+ - Queensland

Head Office
Ground Floor, 31 Troode Street
West Perth, WA 6005
T: + 61 8 9217 7000

Level 14, 30 Pirie St
Adelaide SA 5000
T: + 61 8 8112 2501

Building 3, Level 1,
301 Burwood Hwy
Burwood VIC 3125
T: + 61 3 8420 7000

69 Ann St
Brisbane QLD 4000
T: + 61 7 3243 0501

Our Philippines operations provide a highly reliable and available low cost alternative for your high-volume transactional activities. Through our unique Aussie embedment programs, our Philippines team members deliver an authentic and tailored customer experience that is unmatched in the market.

+ - Manila

14th Floor, Five E-Com Centre Building
Harbor Drive, Mall of Asia Complex
1300 Pasay City, Philippines

Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone, and a level of business resilience that only comes from operating in Australia. Our people live here, they’re customers of the brands they represent, and they understand the local market and the Australian way of life.

Western Australia (HQ) + -

Head Office
Ground Floor, 31 Troode Street
West Perth, WA 6005
T: + 61 8 9217 7000

South Australia + -

Level 14, 30 Pirie St
Adelaide SA 5000
T: + 61 8 8112 2501

Victoria + -

Building 3, Level 1,
301 Burwood Hwy
Burwood VIC 3125
T: + 61 3 8420 7000

Queensland + -

69 Ann St
Brisbane QLD 4000
T: + 61 7 3243 0501

Our Story

1997
TSA opens first office in Western Australia

With a small team of door-to-door sales representatives

2002
Opens first outbound contact centre

in Perth, Western Australia

2005
TSA’s business well established nationally

with contact centres in Adelaide, Brisbane and Melbourne

2014
Opens first international office

in the Philippines, offering our clients SmartShoring capability

2020
Further expansion of TSA’s service offering

Becoming an accredited AWS Consulting Partner.

Luke Kenny

CEO

Passionate TSA leader, experienced management professional, driven focus on customer experience, sales, service and marketing. Gets the job done, on and off the ping pong table. Linkedin
Linkedin

Jason Webster

Chief Financial Officer

The numbers guy. Seasoned financial expert, strategic growth mindset, passionate focus on commercial outcomes. Proud Tasmanian. Linkedin
Linkedin

Zahra Peggs

Head of Human Resources & Corporate Affairs

TSA born and bred, specialist in Corporate Affairs, industry expert, leader of the people, transforming the employee experience in the CX industry. Author extraordinaire. Linkedin
Linkedin

Blaine Slater

Group Executive, New Business

Forward thinking CX expert, experienced across all operational layers, fiercely passionate, builder of authentic relationships. Child TV star. Linkedin
Linkedin

Richard Johnson

Group Executive, Technology

Navigator of big data, architect of globally available and durable systems, servant-leader of high performance teams, lover of functional programming, standard nerd. Creator of the Johnson box. Linkedin
Linkedin

Matt Sanders

Group Executive, Strategy & Innovation

Digital and corporate strategy creator, passionate product and business builder, spirited leader of high performing and entrepreneurial teams. Annoyingly excitable. Linkedin
Linkedin

Dan Hill-Smith

Group Executive, Operations

Obsessed with the customer experience, creator of insights and new ways of working, committed to elevating the way brands connect with Australians. Linkedin
Linkedin