Resources

One of Australia’s newest airlines is determined to be different.   While the low-cost newcomer has promised to deliver a distinctly unique travel experience as…

Offshoring has been an option for many years, with businesses primarily looking to reduce the cost of customer service. In the 1990s, while China…

From weather events to data breaches, seasonal rushes to network outages, unpredictability is a constant in life and business. In the field of customer…

Starting with What’s it like working in a TSA contact centre? and moving through The TSA success formula: how to nail a job at…

It’s never been easier to contact a company. Whether you want to talk on the telephone, tap out a text, chat with a chatbot…

In our previous article, What’s it like working in a TSA contact centre? we lifted the curtain on what life at a TSA contact…

All of a sudden it feels as if Artificial Intelligence (AI) is everywhere – not only is AI technology revolutionising various aspects of business…

In the dynamic field of contact centre solutions, understanding and adapting to the complexities of client needs is vital. Dave Machar, the newly appointed…

The way your contact centre runs impacts everything from staff retention to customer experience (CX). It’s part of the engine room of your operation…