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Article

Now’s the Time to Connect People to Jobs at Scale

September 15, 2020
There have been a lot of clichĂŠd phrases used to describe the “unprecedented times” we live in which we ponder what the “new normal”…
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Article

It’s Never Been More Important to Ask: ‘R U OK?’

September 9, 2020
Every year, we take the opportunity to recognise R U OK? Day, and encourage you all to check in with your families, friends, and…
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Webinar

Measuring success in online recruitment

September 1, 2020
What does successful online recruitment look like? Hear from Jessica Foo, TSA's Group People & Talent Manager, as she speaks to Chloe Blackman from Vervoe to share how…
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Article

There’s No Place Like Home:  It’s Time to Reassess the Logic Behind Offshoring

August 27, 2020
With the COVID-19 pandemic and restrictions impacting everything, all most businesses are trying to do is keep going as best they can. It won’t…
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Article

Work From Home Contact Centre Solutions – if it sounds too good to be true, it’s because it is.

July 30, 2020
Disclaimer - I am a HUGE believer in the absolute necessity for modern businesses to have a world-class cloud contact centre solution. What I…
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Audio

Bringing to Life the Brand and Customer Experience in Outsourced Contact Centres

July 24, 2020
The Agile Contact Centre Podcast Episode 16   Blaine Slater | Bringing to life the brand and customer experience in outsourced contact centres  …
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Article

Rising to the Challenge: Part Two

April 28, 2020
How TSA are onboarding 500 FTE to rapidly respond to our Client needs In yesterday's article, I discussed TSA’s newest challenge of onboarding 500…
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Article

Rising to the Challenge: Part One

April 27, 2020
How TSA are onboarding 500 FTE to rapidly respond to our client needs It’s not every day a contact centre is requested to onboard…
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Press

TSA Group Featured in Mergermarket

April 16, 2020
TSA Group could participate in upcoming sector consolidation; strong growth despite COVID-19 – CEO By Maggie Lu Yueyang. Originally published in Mergermarket 26 April…
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