As Australians, we are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
We are CX consultants
We work with our partners to revolutionise the way they connect with Australians. We consult, innovate and bring to life strategies that help organisations engage with their customers in authentic, meaningful ways.
Consulting
We are Australia’s leading contact centre outsourcing provider
As a leading Australian call centre outsourcing provider, we consider ourselves an extension of our partners’ businesses. We help them connect with their customers through the end-to-end provision of care, acquisition, sales, back office and collections services. Think of us as your customer engagement execution partner.
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We deliver and optimise CX technology
Working closely with AWS and Amazon Connect, we design, build and deploy cloud-based customer engagement solutions, utilising the latest cx technology innovations to deliver personalised and blended omnichannel experiences for your customers.
CX Platform
We are carbon neutral
We are proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral. All our carbon offsets have been purchased from premium local projects here in Australia, investing in projects that assist fire management, regenerate ecosystems, improve biodiversity, and support Australian communities.
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Awards & Accreditations
Would you like to join the TSA Team?
We’re always on the lookout for talented and passionate people. At TSA, we take our work seriously, but not ourselves. So, if you’re interested in helping us deliver amazing experiences for Australian customers, check out our latest opportunities!