For almost 30 years, TSA Group has partnered with leading brands across Australia and New Zealand to deliver contact centre outsourcing, CX consulting and operational support.
We bring together experienced people with intelligent technology to help you enhance service delivery, build capability and improve operational performance. We’re a familiar voice for your customers, and a trusted extension of your team.
Smarter contact centre and CX solutions, built around your goals
We combine CX consulting, contact centre technology and hands-on expertise to help you solve operational challenges and prepare for what’s next. Built to adapt, we work with your people and processes to create more consistent and efficient ways of working.
Connect with your customers consistently and confidently
We design and deliver Australian contact centre outsourcing across customer care, sales and back office support. Our teams work alongside yours, adding capacity and flexibility to respond to changing priorities.
Customer Engagement Solutions
Secure voice AI, hosted in Australia
Deliver fast, consistent service around the clock with AI-powered virtual agents that scale with demand, giving your teams more time to handle the conversations that require a human touch.
Meet Dial.ogue
Optimise your knowledge for people and AI
Build and govern a trusted knowledge foundation that supports your people, drives faster resolution, improves customer experiences and helps you prepare your knowledge for AI and future technology adoption.
Discover knowledge management
Learning designed to deliver results
We create learning experiences that build knowledge and skills, accelerate time to competency and improve performance. Tailored to your people, processes and goals, our learning is practical, engaging and built for real-world application.
Explore training design
AI-powered practice for customer conversations
Audition gives your people a safe environment to rehearse realistic scenarios and receive instant feedback and scoring aligned to your frameworks. Through repeatable practice, they’ll build confidence and consistency for the conversations they’ll handle.
See Audition in action
Trust and assurance
Build your career with us
Behind every great customer experience is a team of people who make it happen. Whether you’re starting your career or are ready for your next opportunity, you’ll find ways to learn, grow and make a difference at TSA Group.