CX Technology
We live and breathe CX technology. We’re setting a new standard for delivering global leading CX technology, with an authentically Australian context, to create exceptional customer outcomes.
The market today is flooded with CX technology options. But we don’t just design great CX technology. We understand the human touches that create amazing experiences, utilising the latest tech.
Technologies we work with
What do we do differently?
Powered by Experience
Like every business, our tech experts know their stuff. But what sets our team apart, is their deep operational experience, passion for problem solving and people centred design thinking.
Dedicated to Innovation
Whilst we love our solutions, we’re not wedded to them. We challenge our team to constantly think outside the box, utilising emerging technologies from across industries to deliver on our mission to transform the way brands engage with their customers.
We Make It Simple
We Make It Simple: We seamlessly blend our CX operational and digital expertise to eliminate complexity for both brands and their customers
Our Award-Winning Next-Gen CX Platform
TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.
Our Technology Solutions
We specialise in leveraging the collective expertise of our teams across CX design, operations and technology and, importantly, our partner’s expertise, to deliver bespoke solutions that enable the rapid achievement of your customer growth strategies.
Contact Centre Software
Create brilliant omnichannel customer experiences
Our passion is designing, deploying and adapting highly bespoke customer experiences. Our solutions deliver all the capability you need in a single platform to deliver tailored, blended and seamless omnichannel contact centre experiences.
As a cloud-based contact centre platform, our solution leverages automation and machine learning to deliver highly personalised and effective cognitive solutions.
- Simple to deploy, intuitive to maintain
- Easily accessible, dynamic, easy-to-use and value for money
- Truly omnichannel with voice (inbound/outbound), email, chat, SMS/MMS and messenger capability
- Endless opportunities to integrate with the latest innovations, including speech recognition bots, text-to-speech, speech-to-text, translation services, automated quality assurance and video streaming.
Managed Services
Let us manage the technology, so you can focus on what you do best
Leverage the best CX technology in the world, without having to worry about how you get there. Our CX managed services team can help you reduce complexity and enable you to transform the way you integrate CX technology into your business.
Through our global footprint and experience delivering customer management services to some of Australia’s most valuable brands, we’re able to flex our delivery model to meet your requirements, including:
- The ability to operate 24/7 through our Australian and/or Philippines customer experience centres
- Competitive, simple fee models that can flex with your needs
- Specialist trained support staff
- Access to best practice through our solution design teams
- A deeply embedded partnership to ensure your business delivers on your roadmap for success
- Our local context coupled with our global footprint and solutions uniquely positions us to deliver globally competitive, authentically Australian solutions.
Bespoke CX Solutions
Accelerate the solution, whatever the customer problem
Whatever the challenge, harness the power of our team’s collective insights across global CX solutions, industries and disciplines to solve any customer challenge.
From service efficiency to quality interactions, we have a range of tried and tested solutions to help you get there.
- Automation, AI and RPA – leverage automation technology, machine learning and bots to drive efficiencies and reduce your bottom line, whilst improving customer and employee experience.
- Tailored Integrations – a connected customer experience is a better customer experience. We are experts at integrating disparate systems, whether it’s Salesforce or an in-house legacy system. Let our team drive the integration needed to deliver for your customers
- Bespoke Software – we love a challenge, and our development ninjas pride themselves on developing ground up software to solve client challenges. We haven’t come across a challenge we haven’t solved yet!
Let us help with your tech transformation
We’d love to hear from you