TSA’s Next Generation CX Platform

TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.

We Have the Capability

Powerful, integrated Contact Centre using Amazon Connect. Your business reaps the benefits of next-generation CX technology on the world’s most adopted cloud platform, AWS, by reducing hardware investment, scalability, redundancy and security.

We build CX that solves problems unique to your business.

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Why work with us

TSA CX Technology - Easy

As a Contact Center as a Service (CCaS) provider, we know first hand what it takes to run enterprise contact centres.

TSA CX Technology - Innovation

With our first hand experience of running contact centres, we collaborate with one of the world’s leading cloud providers to create innovative, best practice solutions to CX problems unique to your business.

Secure

We get the limitations that traditional CX technologies have on your business. Channels are limited, the technology is clunky, hard to integrate and inflexible, meaning you have to adapt your business practice to suit, despite bad practice!

Certified

We’re recognised as an AWS Consulting Partner. We’re trusted to make you successful, through the use of Amazon Connect. See how businesses have thrived with Amazon Connect here

Omnichannel

Using Amazon Connect and TSA’s Proactive Contact, align your business to modern customer inbound and outbound channels (voice, messaging, email and socials) via one platform.

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Integrated

Empower automation by integrating directly to your systems, creating a seamless experience for everyone.

We make your CRM and Workforce Management systems, Social Media platforms, Chat applications (WhatsApp, Facebook Messenger) and Payment Gateway play nicely with your Contact Centre.

 

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Personalised

Create powerful intelligence you can leverage to provide your customers with high quality outcomes with machine learning, AI and integrations to your CRM and WFM systems.

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Optimised

Drive insights into the performance of your CX through centralised data and activity. Get access to real-time, self-service reporting in Amazon Connect, so you can take action as soon as you need to.

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Migrated

You don’t need fancy engineers to migrate your contact centre to the cloud. We’ll support you in your migration jouney.

Transition your contact centre to the cloud

Find out how we can help you

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