TSA’s Next Generation CX Platform

TSA, in collaboration with Amazon Web Services (AWS) brings you a cloud-based CX platform that flexes and scales with your business.

Services

We Have the Capability

Powerful, integrated Contact Centre, in the cloud. Your business reaps the benefits of next-generation CX technology with reduced hardware investment, scalability, redundancy and security.

We build CX that solves problems unique to your business.

AWS diagram_website

Why work with us
TSA CX Technology - Easy

As a Contact Center as a Service (CCaS) provider, we know first hand what it takes to run enterprise contact centres.

TSA CX Technology - Innovation

With our first hand experience of running contact centres, we collaborate with one of the world’s leading cloud providers to create innovative, best practice solutions to CX problems unique to your business.

Secure

We get the limitations that traditional CX technologies have on your business. Channels are limited, the technology is clunky, hard to integrate and inflexible, meaning you have to adapt your business practice to suit, despite bad practice!

Certified

We’re recognised as an AWS Consulting Partner. We’re trusted to make you successful, through the use of Amazon Connect. See how businesses have thrived with Amazon Connect here. 

Omnichannel

Using Amazon Connect and TSA’s Proactive Contact, align your business to modern customer inbound and outbound channels (voice, messaging, email and socials) via one platform.

Learn More

Integrated

Empower automation by integrating directly to your systems, creating a seamless experience for everyone.

We make your CRM and Workforce Management systems, Social Media platforms, Chat applications (WhatsApp, Facebook Messenger) and Payment Gateway play nicely with your Contact Centre.

 

Learn More

Personalised

Create powerful intelligence you can leverage to provide your customers with high quality outcomes with machine learning, AI and integrations to your CRM and WFM systems.

Learn More

Optimised

Drive insights into the performance of your CX through centralised data and activity. Get access to real-time, self-service reporting in Amazon Conncest s you can take action as soon as you need to.

Learn More

Migrated

You don’t need fancy engineers to migrate your contact centre to the cloud. We’ll support you in your migration jouney.

More CX Technology

Contact Centre Software

Our passion is designing, deploying and adapting highly bespoke customer experiences.

Find out more

Managed Services

Leverage the best CX technology in the world, without having to worry about how you get there.

Find out more

Bespoke CX Solutions

Whatever the challenge, harness the power of our team’s collective insights across global CX solutions, industries and disciplines to solve any customer challenge.

Find out more

Swipe for more

Transition your contact centre to the cloud

Find out how we can help you

Get In Touch
Article

This is what happens when you finally break free of the limitations of traditional contact centre technology.
After 20 years of running contact centres for Australia’s biggest brands, we got frustrated by the limitations of traditional contact centre solutions, which…
Read article
Article

There’s No Place Like Home:  It’s Time to Reassess the Logic Behind Offshoring
With the COVID-19 pandemic and restrictions impacting everything, all most businesses are trying to do is keep going as best they can. It…
Read article
Article

Work From Home Contact Centre Solutions – if it sounds too good to be true, it’s because it is.
Disclaimer - I am a HUGE believer in the absolute necessity for modern businesses to have a world-class cloud contact centre solution. What…
Read article