Call Centre Outsourcing
Contact Centre Outsourcing is at the very core of what we do. There’s a reason why the world’s leading brands choose TSA to engage with their customers.
Specialists in Australian Contact Centre Delivery
There’s nothing quite like speaking to a local when contacting your favourite brands. That’s why we specialise in onshore call centre outsourcing, and enabling businesses to bring their contact centre back home.
As a leading Australian call centre outsourcing provider, we consider ourselves an extension of our partners’ businesses, we help them connect with their customers through the end-to-end provision of care, acquisition, sales, back office and collections services.
Think of us as your customer engagement execution partner.
Our Contact Centre Services
Sales
We are sales experts – it’s where we began and how we help our partners grow. Our approach to sales is industry agnostic and uses a personal, data-driven approach.
Customer Care
We care. Genuinely.
From customer service, general enquiries, insurance claims and bereavement, the teams within our call centres build genuine relationships with your customers.
Debt Collection
Our approach to debt collection is customer-centric, empathetic and personalised. We don’t just collect debt; our contact centre specialists nurture your customers through the process.
Messaging
A promotional message, a service message for existing customers, or a means to commence the customer journey, messaging is the most effective contact method for today’s customers.
Social Media
Whether it’s customer support, complaints resolution, or servicing customer queries through social channels, we can help you build a loyal customer base with a consistent voice across all social media channels.
Back Office Support
Take the pressure off your customer- facing staff by utilising our efficient, innovative and smart back office solutions. We’ll help optimise your back office processes so you can focus on what you do best.
Combining unrivaled time in the industry, laser-focused expertise, and the most sophisticated customer experience technology on earth – we know exactly how to help brands care for their customers.
Rapid Response Call Centres
Demand peaks come with the territory, but with call centre outsourcing we’re ready to take the load at a moment’s notice. We provide the flexibility you need to ramp up and down quickly, cost-effectively, and with no loss in quality of service.
Challenger Model
Looking to improve customer experience, or considering customer support outsourcing? Let us demonstrate our expertise and show you what’s possible. By setting up a challenger team to work in parallel with your business’s own internal customer contact team, we identify inefficiencies and drive performance.
Smart-shoring
Optimise customer experience while reducing overheads. We blend support services between our Australian and Philippines-based teams. Customer-facing functions benefit from local support, whereas back-office tasks can be handled off-shore.
Frequently Asked Questions
How can outsourcing my call centre help my business?
Outsourcing your call centre allows you to deliver consistent, high-quality customer experiences without needing to build or scale in-house operations. With TSA Group, you gain access to trained customer service teams, smart technologies, and flexible support models that align with your goals. We act as a true extension of your business to ensure seamless interactions across every customer touchpoint.
Can TSA Group manage both inbound and outbound call services?
Yes, we offer both inbound and outbound services, either as separate functions or under a single integrated team. This ensures consistency in messaging, service delivery, and brand experience.
Does TSA Group offer support in multiple languages?
TSA Group currently focuses on serving English-speaking markets, delivering high-quality, culturally attuned customer experiences through strong local knowledge and effective communication. While we don’t offer multilingual support, our strength lies in delivering culturally attuned and locally relevant experiences that connect with your customers.
Want to transform your contact centre operations?
Speak to our award-winning team to find out how.