Call Centre Outsourcing

Contact Centre Outsourcing is at the very core of what we do. There’s a reason why the biggest and most respected brands choose TSA as their call centre outsourcers to engage with their customers.

Specialists in Australian Contact Centre delivery

There’s nothing quite like speaking to a local when contacting your favourite brands. That’s why we specialise in onshore call centre outsourcing, and enabling businesses to bring their call centre back home.

Our Contact Centre Services

Improvement Sales

We are sales experts – it’s where we began and how we help our partners grow. Our approach to sales is industry agnostic and uses a personal, data-driven approach.


Customer Care Customer Care

We care. Genuinely.
From customer service, general enquiries, insurance claims and bereavement, we build genuine relationships with your customers.

Artboard 1451 Debt Collection

Our approach to debt collection is customer-centric, empathetic and personalised. We don’t just collect debt; we nurture your customer through the process.

Chat Messaging

A promotional message, a service message for existing customers, or a means to commence the customer journey, messaging is the most effective contact method for today’s customers.

Mobile Chat Social Media

Whether it’s customer support, complaints resolution, or servicing customer queries through social channels, we can help you build a loyal customer base with a consistent voice across all social media channels.

Teams Back Office Support

Take the pressure off your customer- facing staff by utilising our efficient, innovative and smart back office solutions. We’ll help optimise your back office processes so you can focus on what you do best.

Combining unrivaled time in the industry, laser-focused expertise, and the most sophisticated customer experience technology on earth – we know exactly how to help brands care for their customers.

Rapid Response

Demand peaks come with the territory, but with call centre outsourcing we’re ready to take the load at a moment’s notice. We provide the flexibility you need to ramp up and down quickly, cost-effectively, and with no loss in quality of service.

Drone Point View of City Street Crossing at Rush Hour

Challenger Model

Looking to improve customer experience, or considering outsourcing? Let us demonstrate our expertise and show you what’s possible. By setting up a challenger team to work in parallel with your business’s own internal customer contact team, we identify inefficiencies and drive performance.

call centre agent laughing


Optimise customer experience while reducing overheads. We blend support services between our Australian and Philippines-based teams. Customer-facing functions benefit from local support, whereas back-office tasks can be handled off-shore.

view of earth from space

Market-leading tech

Teaming up with Amazon Web Services, we’ve built our own call centre platform to deliver every functionality needed through a single cloud-based source. It’s market-leading and entirely modular. Tailor it to your business, and only pay for what you use.

CX Platform

Want to transform your contact centre operations?

Speak to our award-winning team to find out how.


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TSA Group Featured on Marketing Magazine

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Empowering Contact Centre Representatives with Technology

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The Insider Edit – January to March 2022

As we stepped into 2022 with experience from the long-drawn pandemic, it became clear to us what we needed to focus on –…

How Contact Centres Can Support the Healthcare Industry in Australia

Over the last three years, Covid-19 has hit Australia’s healthcare industry in more ways than one – not only on the pandemic’s frontline,…

Moving From a Multichannel to an Omnichannel Customer Journey

We all know what customers want when it comes to service; they want to be served quickly and efficiently. Most of them don’t…

TSA Group Featured in The West Australian – Bringing Jobs Back to Australia

“The West Perth-headquartered national company has also added more than 2000sqm of office space to cope with an uptick in demand from companies…

International Women’s Day: TSA Announces Early Pregnancy Loss Leave

“Imagine a gender equal world. A world free of bias, stereotypes and discrimination. A world that's diverse, equitable, and inclusive. A world where…

TSA Group featured with Voyages Indigenous Tourism Australia in HM Magazine

We are proud to be a part of Voyages growth and goals for Indigenous employment. “Not only does the appointment of TSA provide…

Breaking the Stereotypes of a Call Centre Job

When you think of working at a call centre, a range of images might spring to mind. Dull, thankless, dead-end job dealing with…