Customer Care

Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.

Loyal customers are your best asset

When it comes to your customers, every moment matters. Businesses who get customer care right grow and flourish. Our teams can help you build lasting customer relationships across every interaction. We equip our partners with the people, processes and technology to deliver personalised, omnichannel and humanised experiences.

Why Are We the Best at Customer Care? We Care. Genuinely

Why Are We the Best at Customer Care? We Care. Genuinely

We are an extension of your business; we build genuine relationships with you and your customers.

We provide customer service outsourcing solutions across the customer lifecycle. Our experienced team create meaningful customer experiences from our customer engagement centres, delivering omni-channel solutions from voice to messaging, social to email, SMS and more.

Exceptional People icon

Exceptional People

Personalised Solutions icon

Personalised Solutions

Australian Context icon

Australian Context

Reliable icon

Reliable

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

How We Power Our People

  • Our recruitment process utilises machine learning and AI to profile high performing and culturally aligned team members.
  • Onboarding with a total learning system to promote speed to competency.
  • Ongoing development and support to continually build our team’s technical and emotional capability.

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

How We Deliver Bespoke Solutions

  • Our CX team spend time embedded in our partner’s business to genuinely connect with the brand and their needs.
  • We delve into unmatched experience caring for customers across Australia’s biggest brands. We know Australian customers, because we’ve been talking to them for 23 years.
  • We jointly deliver tailored, bespoke customer service through our highly configurable, omni-channel cloud-based CX platform with effective CRM integration.
  • We don’t just build and deploy – we have a program of continuous engagement and enhancement.

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

The Power of Local Connections

  • We understand your Australian customers, because we are your Australian customers.
  • Connect with your Australian customers from Australian service centres. No language barriers, no cultural differences, just Aussies connecting with Aussies.
  • Our intelligent routing and work from home solutions enable even deeper customer connections.
  • Our smart shoring dual geography model provides access to a low cost and highly skilled workforce who are connected with Australian culture and language through our cross cultural buddying and onboarding programs.

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Rapid, Flexible, Scalable Solutions

  • Our customer care solutions are designed to be rapidly scaled to deliver exceptional CX through crises and beyond.
  • We offer freedom for our partners to focus on their business, knowing we have their business continuity covered.
Exceptional People icon

Exceptional People

+ -

We don’t just offer services. We offer culture. We recruit, develop and train the right people to have impactful, intelligent and meaningful conversations with your customers.

How We Power Our People

  • Our recruitment process utilises machine learning and AI to profile high performing and culturally aligned team members.
  • Onboarding with a total learning system to promote speed to competency.
  • Ongoing development and support to continually build our team’s technical and emotional capability.
Personalised Solutions icon

Personalised Solutions

+ -

We make customer experience more personalised and more human. By giving customers more control over what help they need, when and where they need it. And by giving the brands we work for a voice that reflects who they are.

How We Deliver Bespoke Solutions

  • Our CX team spend time embedded in our partner’s business to genuinely connect with the brand and their needs.
  • We delve into unmatched experience caring for customers across Australia’s biggest brands. We know Australian customers, because we’ve been talking to them for 23 years.
  • We jointly deliver tailored, bespoke customer service through our highly configurable, omni-channel cloud-based CX platform with effective CRM integration.
  • We don’t just build and deploy – we have a program of continuous engagement and enhancement.
Australian Context icon

Australian Context

+ -

Our local delivery models and context enable our team members to connect with customers on a level that is far deeper and more natural than traditional outsourced contact care operations.

The Power of Local Connections

  • We understand your Australian customers, because we are your Australian customers.
  • Connect with your Australian customers from Australian service centres. No language barriers, no cultural differences, just Aussies connecting with Aussies.
  • Our intelligent routing and work from home solutions enable even deeper customer connections.
  • Our smart shoring dual geography model provides access to a low cost and highly skilled workforce who are connected with Australian culture and language through our cross cultural buddying and onboarding programs.
Reliable icon

Reliable

+ -

We understand the importance of the trust our partners place in our hands. We do everything to protect that hard won trust. We deliver on our promises, and we’re always available with flexible delivery models in times of need.

Rapid, Flexible, Scalable Solutions

  • Our customer care solutions are designed to be rapidly scaled to deliver exceptional CX through crises and beyond.
  • We offer freedom for our partners to focus on their business, knowing we have their business continuity covered.

Make every moment matter - We deliver a wide range of customer care solutions, delivering a high level of accessibility and customer care at every step of the customer journey

Customer Care At Every Step

We’ll help you make the customer journey simpler, more enjoyable and more efficient.

  • Customer service and enquiries
  • Service to sales
  • Complaint resolution
  • Customer surveys
  • Emergency response communications
  • Delivered onshore, offshore or via Work From Home
  • Across all channels, including SMS, voice, chat, social and email

 

TSA CX Consulting - Customer Care