Sales

Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Happy customers are your biggest advocates and best sales asset

As an extension of our partners’ businesses, we deliver highly personalised, reliable and responsive customer experiences that enhance brand value and drive high quality sales outcomes. We provide global leading customer engagement and sales capability, and technology, with an authentically Australian context, to deliver exceptional customer outcomes.

The TSA Sales Framework: How We Deliver

A data-driven approach that scales to increase revenue and reduce cost of sales.

Our personal, data-driven and innovative approach to B2B and B2C sales is industry agnostic and proven to deliver results for Australia’s most recognisable, market-leading brands.

TSA CX Solutions - Sales - Experts Sales Experts

A highly skilled team of sales specialists that deliver results without compromising quality

TSA CX Solutions - Sales - Australian Based Australian Based

We know your customers – we partner with some of Australia’s biggest brands and engage with Australians and Australian businesses every day

TSA CX Solutions - Sales - Insights Driven Insight Driven

Truly understand your customer, with data driven insights to find, retain and grow your customer base.

TSA CX Solutions - Sales - Future Focussed Future Focused Technology:

Utilise the power of the next generation of CX technology to improve the CX experience, increase engagement, improve compliance, and ultimately grow conversions

TSA CX Solutions - Sales - Trusted Partner Trusted Partner

We embed ourselves in our partner’s business to intimately understand their needs and grow together as an extension of their business.

TSA CX Solutions - Sales - Proven Process Proven Processes

Our proven process has delivered billions of dollars of high quality sales for our partners.

Now more than ever, meaningful customer interactions are required across all channels to deliver sales results. By taking the stress out of the sales cycle, we allow our partners to focus on what really matters - delivering amazing products and customer experiences.

A Market Leading Edge

What makes our solution work is that we have the scale and operational expertise to deliver a market leading edge to our partners. Whether that is to support your existing sales program, deliver a challenger model for your internal team, or to manage the entire sales program, we understand what it takes.

  • B2B and B2C Targeted Sales Campaigns
  • Lead Generation
  • Convert Web Enquiries to Sales
  • New Customer Acquisition
  • Customer Lifecycle Relationship Management
  • Service to Sales Revenue Generation
  • Win-back Campaigns
  • Inbound / Outbound Sales
  • Voice / Chat / Messaging / Omni-Channel
TSA CX Solutions - Sales - Market Leading
Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…
Article

TSA Featured on CX Central

Australian Brands are embracing onshore call centres (again) Why Aussie brands are bringing contact centre jobs back home, and why it’s the smart…
Uncategorized

TSA Featured on AWS Community Chats

AWS Partner: TSA | Amazon Web Services In this episode of AWS Community Chats, Aley Hammer is joined with Matt Sanders from TSA…
Announcement

TSA Group announces AWS Service Delivery Designation for Amazon Connect

TSA Group, Australia’s leading specialists in customer experience (CX) services and technology, has been designated as an AWS Service Delivery Partner for Amazon…
Article

Digitising the Recruitment Process

The pandemic forced us to digitalise our recruitment process, and this is what we learned. During the early stages of the COVID-19 pandemic,…
Article

How to build your own contact centre technology platform for the way you want to work

If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…
Press

TSA Group featured in CIOoutlook

TSA Group: Creating Customer Experiences like No Other Originally published in APAC CIOoutlook special edition: Top Contact Centre Solution Providers 2021 Over the…
Award

TSA Group Named in 2021 APAC CIOoutlook Top Contact Centre Solution Providers List

TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook. This is the second award for TSA's…
Audio

Servant Leadership

The Chiefs Podcast by Whiteark Episode 23 Blaine Slater | Servant Leadership   James Ciuffetelli has Blaine Slater (Group Executive – New Business,…