Sales

Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Happy customers are your biggest advocates and best sales asset

As an extension of our partners’ businesses, we deliver highly personalised, reliable and responsive customer experiences that enhance brand value and drive high quality sales outcomes. We provide global leading customer engagement and sales capability, and technology, with an authentically Australian context, to deliver exceptional customer outcomes.

The TSA Sales Framework: How We Deliver

A data-driven approach that scales to increase revenue and reduce cost of sales.

Our personal, data-driven and innovative approach to B2B and B2C sales is industry agnostic and proven to deliver results for Australia’s most recognisable, market-leading brands.

TSA CX Solutions - Sales - Experts Sales Experts

A highly skilled team of sales specialists that deliver results without compromising quality

TSA CX Solutions - Sales - Australian Based Australian Based

We know your customers – we partner with some of Australia’s biggest brands and engage with Australians and Australian businesses every day

TSA CX Solutions - Sales - Insights Driven Insight Driven

Truly understand your customer, with data driven insights to find, retain and grow your customer base.

TSA CX Solutions - Sales - Future Focussed Future Focused Technology:

Utilise the power of the next generation of CX technology to improve the CX experience, increase engagement, improve compliance, and ultimately grow conversions

TSA CX Solutions - Sales - Trusted Partner Trusted Partner

We embed ourselves in our partner’s business to intimately understand their needs and grow together as an extension of their business.

TSA CX Solutions - Sales - Proven Process Proven Processes

Our proven process has delivered billions of dollars of high quality sales for our partners.

Now more than ever, meaningful customer interactions are required across all channels to deliver sales results. By taking the stress out of the sales cycle, we allow our partners to focus on what really matters - delivering amazing products and customer experiences.

A Market Leading Edge

What makes our solution work is that we have the scale and operational expertise to deliver a market leading edge to our partners. Whether that is to support your existing sales program, deliver a challenger model for your internal team, or to manage the entire sales program, we understand what it takes.

  • B2B and B2C Targeted Sales Campaigns
  • Lead Generation
  • Convert Web Enquiries to Sales
  • New Customer Acquisition
  • Customer Lifecycle Relationship Management
  • Service to Sales Revenue Generation
  • Win-back Campaigns
  • Inbound / Outbound Sales
  • Voice / Chat / Messaging / Omni-Channel
TSA CX Solutions - Sales - Market Leading
Article

Innovation Through Curiosity: Digitising the Recruitment Process

To keep delivering the best solutions for clients you have to constantly reassess and change. This is how we remodelled our recruitment process…
Press

TSA Group Featured on Marketing Magazine

How to Achieve Personalisation Through CX Tech Personalisation in the customer journey is only possible when customer data is available. And because the…
Article

Empowering Contact Centre Representatives with Technology

A worker is only as good as their tools is not an excuse, it’s just true. For most businesses these days, customer experience…
Article

The Insider Edit – January to March 2022

As we stepped into 2022 with experience from the long-drawn pandemic, it became clear to us what we needed to focus on –…
Article

How Contact Centres Can Support the Healthcare Industry in Australia

Over the last three years, Covid-19 has hit Australia’s healthcare industry in more ways than one – not only on the pandemic’s frontline,…
Article

Moving From a Multichannel to an Omnichannel Customer Journey

We all know what customers want when it comes to service; they want to be served quickly and efficiently. Most of them don’t…
Press

TSA Group Featured in The West Australian – Bringing Jobs Back to Australia

“The West Perth-headquartered national company has also added more than 2000sqm of office space to cope with an uptick in demand from companies…
Announcement

International Women’s Day: TSA Announces Early Pregnancy Loss Leave

“Imagine a gender equal world. A world free of bias, stereotypes and discrimination. A world that's diverse, equitable, and inclusive. A world where…
Press

TSA Group featured with Voyages Indigenous Tourism Australia in HM Magazine

We are proud to be a part of Voyages growth and goals for Indigenous employment. “Not only does the appointment of TSA provide…
Article

Breaking the Stereotypes of a Call Centre Job

When you think of working at a call centre, a range of images might spring to mind. Dull, thankless, dead-end job dealing with…