Sales

Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.

Happy customers are your biggest advocates and best sales asset

As an extension of our partners’ businesses, we deliver highly personalised, reliable and responsive customer experiences that enhance brand value and drive high quality sales outcomes. We provide global leading customer engagement and sales capability, and technology, with an authentically Australian context, to deliver exceptional customer outcomes.

The TSA Sales Framework: How We Deliver

A data-driven approach that scales to increase revenue and reduce cost of sales.

Our personal, data-driven and innovative approach to B2B and B2C sales is industry agnostic and proven to deliver results for Australia’s most recognisable, market-leading brands.

TSA CX Solutions - Sales - Experts Sales Experts

A highly skilled team of sales specialists that deliver results without compromising quality

TSA CX Solutions - Sales - Australian Based Australian Based

We know your customers – we partner with some of Australia’s biggest brands and engage with Australians and Australian businesses every day

TSA CX Solutions - Sales - Insights Driven Insight Driven

Truly understand your customer, with data driven insights to find, retain and grow your customer base.

TSA CX Solutions - Sales - Future Focussed Future Focused Technology:

Utilise the power of the next generation of CX technology to improve the CX experience, increase engagement, improve compliance, and ultimately grow conversions

TSA CX Solutions - Sales - Trusted Partner Trusted Partner

We embed ourselves in our partner’s business to intimately understand their needs and grow together as an extension of their business.

TSA CX Solutions - Sales - Proven Process Proven Processes

Our proven process has delivered billions of dollars of high quality sales for our partners.

Now more than ever, meaningful customer interactions are required across all channels to deliver sales results. By taking the stress out of the sales cycle, we allow our partners to focus on what really matters - delivering amazing products and customer experiences.

A Market Leading Edge

What makes our solution work is that we have the scale and operational expertise to deliver a market leading edge to our partners. Whether that is to support your existing sales program, deliver a challenger model for your internal team, or to manage the entire sales program, we understand what it takes.

  • B2B and B2C Targeted Sales Campaigns
  • Lead Generation
  • Convert Web Enquiries to Sales
  • New Customer Acquisition
  • Customer Lifecycle Relationship Management
  • Service to Sales Revenue Generation
  • Win-back Campaigns
  • Inbound / Outbound Sales
  • Voice / Chat / Messaging / Omni-Channel
TSA CX Solutions - Sales - Market Leading
Article

Keeping customers engaged from store to screen

Despite the growth of e-commerce, recent forecasts show that physical purchases will make up about 80% of global retail sales in 2025. And…
Article

5 Key Industries Benefiting from Australian Contact Centres

As businesses worldwide seek to elevate customer service and streamline customer engagement, Australian call centres have become a key asset for a range…
People

Building equity, backed by action

Workplaces are evolving, but equity doesn’t happen by chance—it happens by design. At TSA Group, we recognise that progress requires more than just…
Whitepaper

Reduce costs, but at what cost?

The pressure to reduce contact centre costs has never been greater, but if it degrades the customer experience, does it do more harm…
Development

5 ways to grow your career while working remotely

Remote work offers flexibility and opportunities, but it also comes with unique challenges. Without the daily face-to-face interactions of an office, how do…
Article

Why contact centres are the key to a future-proof business continuity plan

When organisations plan for business continuity, considerations like IT systems, financial safeguards, and physical infrastructure are generally front of mind. However, continuity strategies…
Article

Crisis Management: How Contact Centres Handle Seasonal Surges

For many, this is a time of exciting new beginnings, but for others, particularly in regions affected by seasonal disasters like bushfires, it…
Case Study

Agile customer engagement with smart-shoring

This hybrid approach achieves a balance between cost optimisation and quality service delivery, ultimately improving operational performance and enhancing customer interactions. - Blaine…
Article

Making hybrid work

The conversation around hybrid work often frames the transition as a response to the pandemic. However, data shows that the shift is less…
Snapshot

The Insider Edit – January 2025

Resilient teams lay the foundation for resilient businesses. When employees are empowered to adapt and thrive, they help the brands we work with…