Social Media

Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.

The social media landscape has changed. A siloed experience is a lost opportunity.

Customers are online for all aspects of their engagement lifecycle. They engage, buy, complain and advocate for your brand through social channels. Experience the power of delivering a highly connected experience to your customers in the right forum at the right time through our social analytical and online social care solutions.

The TSA Social Solution

Deliver a personalised social experience to build value and longevity in your customer relationships

To up your social game, you need a consistent voice across all channels to deliver a personalised and effective interaction. Our social media team has the perfect balance of tech gurus, social media guns, customer care specialists and sales experts to deliver powerful social engagement solutions.

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Social Sales
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Social Support
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Social Insights
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Social Sales
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Integrated sales messaging strategies deliver meaningful customer experiences at the right time, in the right context. Utilise the power of our social analytics and sales solutions to develop social models to engage the right audiences to drive the right sales outcomes.

Increase sales through socials

  • Expert social engagement and sales strategy design
  • Data analytics driven campaigns
  • Behaviour mapping through social analytics
  • Omnichannel integrations enable management of the full customer lifecycle
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Social Support
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Brilliant social media experiences deliver a loyal customer base. Our team of CX experts help brands build beautiful social media moments for their customers, whether its customer support, addressing customer complaints or servicing customer queries through social channels.

Increase sales through socials

  • Sector leading response times
  • Connected customer experience to increase customer satisfaction
  • Customer choice with integrated channels of engagement
  • Highly skilled service and brand advocates
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Social Insights
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Through our powerful analytical platforms and our CX expertise, our team will help you transform your social campaigns and deliver measurable outcomes.

Build your socials strategy

  • Combination of customer engagement and social expertise
  • Cross industry insights
  • Powerful data analytics
  • Integrated social CX journey experience

The TSA Difference

We operate across the full customer lifecycle and we understand that socials is just a piece of the puzzle. Our CX team will help you design and deliver beautiful customer experiences across all channels of choice
TSA CX Solutions - Social Media - Strategy Holistic strategies

Design a customer-centric social engagement strategy with our team of customer engagement, digital CX and social media experts.

TSA CX Solutions - Social Media - Insights Practical Insights

Real-time data and strategic insights from our social support experts into your brand, customer engagement and customer sentiment analytics.

TSA CX Solutions - Social Media - Australia Built for Australian Conditions

Our solutions are designed bespoke for Australian consumers. We understand what they want because we are Australian consumers.

More CX Solutions

Back Office Support

 Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
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Collections

 Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.
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Field Sales

 Elevate your customer experience with TSA’s field sales specialists, leveraging the latest in CX technology to give your face-to-face engagement an edge.
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Messaging

 Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
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Sales

 Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
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Customer Care

 Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
Find out more

Call Centre Outsourcing

 Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
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