Field Sales

Elevate your customer experience with TSA’s field sales specialists, leveraging the latest in CX technology to give your face-to-face engagement an edge.

Disrupt Competitors and Gain Market Share

In a highly digital world, customers value face-to-face engagement more than ever. We have the unique infrastructure and capability to deliver a truly localised sales and campaign management capability.

Local business relationships

Local sales and account management success is built upon local business relationships and presence within local markets.

By applying technology and innovation with purpose, TSA field solutions keep down internal costs, increase process efficiency, and boost information accuracy, to give our partners a competitive edge.

Teams icon

Teams
Proven icon

Proven
Flex icon

Flex
Advertising Specialists icon

Advertising Specialists

Our technology, dedicated back office support and regional support hubs ensure our field services teams remain focused, informed and aligned. Effective, timely, and targeted communications are the key to our success.

Effective Engagement

  • Latest technology to engage and support our teams whenever, wherever
  • Dedicated local hubs with a commitment to face-to-face engagement of our team members
  • Motivation and alignment to our partner’s strategic goals

We’ve been doing this for 22 years. The TSA Business to Business (B2B) focused sales and account management model is a proven pressure-tested, holistic approach to driving B2B sales, revenue and customer experience results within defined geographic areas.

Why Total Market Management (TMM) Works

  • TMM leverages both local sales and customer experience teams, as well as omnichannel voice and digital engagement approaches, to provide your customers with the ultimate choice in engagement.
  • Tailored solutions and long-term, meaningful relationships between your brand and your customers through on the ground sales and service fulfillment
  • Targeted and data-enriched customer segmentation approach
  • Live demonstrations and service fulfilment increase buy-in and personalisation

We have the proven ability to ramp fast. With access to local support, our field specialists provide strategic business development and campaign management advice and solutions.

BD and Campaign Management

  • The agility to manage business development campaigns through both existing personnel on the ground and via dedicated purpose built business development teams
  • TSA has the ability to react quickly as new campaigns are deployed. Through the help of our Media Strategists, a go to market plan can be rapidly developed, tested and released.

TSA has over 20 years experience in the print and digital advertising industry.

We Lead the Way

  • Our team has a wealth of cross-industry knowledge on what works when running active advertising campaigns. Our local representatives cut through the noise in the ever changing world of advertising.
  • We are specialists in servicing regional Australia – we have lived and worked in these markets for over a decade.
  • We have experience working in the B2B environment across multiple industries.
Teams icon

Teams
+ -

Our technology, dedicated back office support and regional support hubs ensure our field services teams remain focused, informed and aligned. Effective, timely, and targeted communications are the key to our success.

Effective Engagement

  • Latest technology to engage and support our teams whenever, wherever
  • Dedicated local hubs with a commitment to face-to-face engagement of our team members
  • Motivation and alignment to our partner’s strategic goals
Proven icon

Proven
+ -

We’ve been doing this for 22 years. The TSA Business to Business (B2B) focused sales and account management model is a proven pressure-tested, holistic approach to driving B2B sales, revenue and customer experience results within defined geographic areas.

Why Total Market Management (TMM) Works

  • TMM leverages both local sales and customer experience teams, as well as omnichannel voice and digital engagement approaches, to provide your customers with the ultimate choice in engagement.
  • Tailored solutions and long-term, meaningful relationships between your brand and your customers through on the ground sales and service fulfillment
  • Targeted and data-enriched customer segmentation approach
  • Live demonstrations and service fulfilment increase buy-in and personalisation
Flex icon

Flex
+ -

We have the proven ability to ramp fast. With access to local support, our field specialists provide strategic business development and campaign management advice and solutions.

BD and Campaign Management

  • The agility to manage business development campaigns through both existing personnel on the ground and via dedicated purpose built business development teams
  • TSA has the ability to react quickly as new campaigns are deployed. Through the help of our Media Strategists, a go to market plan can be rapidly developed, tested and released.
Advertising Specialists icon

Advertising Specialists
+ -

TSA has over 20 years experience in the print and digital advertising industry.

We Lead the Way

  • Our team has a wealth of cross-industry knowledge on what works when running active advertising campaigns. Our local representatives cut through the noise in the ever changing world of advertising.
  • We are specialists in servicing regional Australia – we have lived and worked in these markets for over a decade.
  • We have experience working in the B2B environment across multiple industries.

Personal Service in Regional Australia

TSA can provide business sales and customer account management solutions that leverage off the pre-existing relationships that our regional teams have in place in 40 regional markets. Our field sales and account management model enables effective delivery of targeted service solutions and campaign delivery through a local trusted point of origin, including:

  • Premium grade localised account management
  • Highly skilled back-of-house support services
  • Localised new and strategic product releases
  • Dedicated local area marketing
  • Winback and customer acquisition
  • Dedicated account directors
  • Dedicated account strategists
TSA CX Solutions - Field Sales Map

More CX Solutions

Back Office Support

 Available 24/7 for every step of the customer journey. We’ll help optimise your back office processes so you can focus on what you do best.
Find out more

Collections

 Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.
Find out more

Customer Care

 Customer care is at the core of everything we do. Because when we make everyone’s day better, it transforms the relationships brands have with their customers.
Find out more

Messaging

 Unlock the power of messaging with your customers. We’re experts in designing and delivering humanised messaging solutions that take your customer engagement to the next level.
Find out more

Sales

 Sales is in our DNA. Where you see the opportunity to grow your customer base, we see the human touches that’ll get you there.
Find out more

Social Media

 Be where your customers are. We’ll help you build meaningful and connected experiences for your customers in their social media channels of choice.
Find out more

Call Centre Outsourcing

 Contact Centre Outsourcing is at the very core of what we do. There's a reason why the world's leading brands choose TSA to engage with their customers.
Find out more

Swipe for more

Article

Turning Things Around with R U OK?
Every day offers an opportunity to reach out and connect with those around us, especially when we see someone struggling. Today, we share…
Read article
Award

TSA Group named finalist in AITD Excellence Awards
We are proud to announce that TSA Group has been named a finalist at the Australian Institute of Training Design (AITD) 2024 Excellence…
Read award
Development

Times up! Game-changing strategies to turn your hours into power
We’ve heard it before—time is a limited resource. Every day, you’re bombarded with demands; work responsibilities, family commitments, social obligations, self-care, and the…
Read development
Development

Why vulnerable leadership matters
Leaders across the globe were once conditioned to avoid showing vulnerability and to never admit to mistakes. This leadership style, rooted in hierarchical…
Read development
Article

Empowering employees to put the customer first
Creating a customer-centric culture is essential for delivering consistent, high-quality interactions.  Companies that prioritise customer satisfaction and loyalty tend to outperform their rivals.…
Read article
Case Study

The power of TSA’s automated scripting tool
Introducing Cerebro TSA's automated scripting tool that helps our team members deliver terms and conditions accurately and efficiently. Are your contact centre teams…
Read case study
Article

Benefits of partnering with an Australian call centre company
Choosing the right call centre is a pivotal decision that can significantly impact customer satisfaction and overall business success. For brands, partnering with…
Read article
Article

Employee happiness fuels customer satisfaction
If you're not prioritising your employees, your business performance may be suffering. The connection between employee happiness and customer satisfaction is undeniable. According…
Read article
Article

Customers don’t give feedback like they used to
There's no doubt that consumers now have an abundance of channels through which to voice their opinions about brands and products. This cacophony…
Read article
Development

Strategy made easy
As we step into the new financial year, you might notice businesses reflecting on their strategies, discussing progress, and setting fresh goals. It's…
Read development