Collections

Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.

The Traditional Collections Model is Dead

Traditional collections approaches leave significant value on the table. We don’t just collect debt; we nurture your customer through the process to deliver an optimal solution for both parties, enhancing the longevity of your relationship.

How TSA is Disrupting the Traditional Collections Function

Harnessing the power of technology to deliver personalised, humanised customer experiences.

We have developed an infrastructure of specialised people, processes and technology tailormade to take care of your customer collections, so that you can focus on your business.

Customer  Centric icon

Customer Centric

Empathetic icon

Empathetic

Digitised icon

Digitised

Personalised  icon

Personalised

We design transparent, simple and tailored processes that make it easy for customers to engage when and where it suits.

  • Personalised journeys enabled by data-driven segmentation
  • Engage customers in the right context, at the right time and in the right channel
  • Delivering a connected and natural omnichannel contact strategy
  • Convenient and integrated payment solutions

A skilled, informed and motivated workforce that is empowered to have empathetic conversations with customers to drive successful collections outcomes.

  • Empowered to have intelligent, self-guided conversations
  • Compassionate outcomes that deliver sustainable outcomes
  • Business-minded, commercial and regulatory focused solutions
  • Timely and dedicated support for team members

Optimise processes, reduce risk, improve profitability and transform the customer journey across the collections lifecycle.

  • Sophisticated and PCI compliant payments capability
  • Automated Quality Management
  • Machine Learning to enhance outcomes
  • Isolated and highly secure environment for data storage
  • Data driven, highly automated contact strategies

We know the importance of understanding the context of the entire customer lifecycle.

  • Educate, support and improve with insights shared across the customer journey
  • Powerful, tailored interactions enabled through effective CRM integration
  • Business continuity focused outcomes
Customer  Centric icon

Customer Centric

+ -

We design transparent, simple and tailored processes that make it easy for customers to engage when and where it suits.

  • Personalised journeys enabled by data-driven segmentation
  • Engage customers in the right context, at the right time and in the right channel
  • Delivering a connected and natural omnichannel contact strategy
  • Convenient and integrated payment solutions
Empathetic icon

Empathetic

+ -

A skilled, informed and motivated workforce that is empowered to have empathetic conversations with customers to drive successful collections outcomes.

  • Empowered to have intelligent, self-guided conversations
  • Compassionate outcomes that deliver sustainable outcomes
  • Business-minded, commercial and regulatory focused solutions
  • Timely and dedicated support for team members
Digitised icon

Digitised

+ -

Optimise processes, reduce risk, improve profitability and transform the customer journey across the collections lifecycle.

  • Sophisticated and PCI compliant payments capability
  • Automated Quality Management
  • Machine Learning to enhance outcomes
  • Isolated and highly secure environment for data storage
  • Data driven, highly automated contact strategies
Personalised  icon

Personalised

+ -

We know the importance of understanding the context of the entire customer lifecycle.

  • Educate, support and improve with insights shared across the customer journey
  • Powerful, tailored interactions enabled through effective CRM integration
  • Business continuity focused outcomes

TSA’s Collection Framework - A Comprehensive End-to-End Approach

We have a solution for every aspect of the journey, with solutions designed to optimise the collections experience for your business and your customers.

TSA CX Solutions Collections - Framework Diagram
Press

TSA Group Featured in the Australian Financial Review

  Tech that enhances human connection Originally published in the Australian Financial Review 15 October 2021     One unexpected side-effect of the…
Award

TSA Group has been named on the 2021 AFR BOSS Most Innovative Companies List

Today, TSA Group was honoured to be recognised as one of Australia and New Zealand’s Most Innovative Companies for the second year in…
Award

TSA Group named finalists in the 2021 SEEK STAR Awards for Talent Acquisition Team of the Year

Congratulations to our extremely hardworking Talent Acquisition Team, who have been named finalists in the SEEK STAR Awards for TA Team of the Year (1,000+…
Article

To look after customers, you first need to look after your own people.

If your staff regularly go above and beyond for your business and your customers, it’s probably because you do the same for them.…
Article

What’s the purpose of going carbon neutral?

Taking TSA Group down the road of carbon neutrality was not a decision the leadership team arrived at lightly. While choosing to go…
Award

TSA Group named Finalists in the 2021 Internal Talent Awards

Congratulations to the TSA Talent Team who have named finalists in the 2021 Internal Talent Awards for Best Tech Stack 🎉 We'd also like…
Award

Blaine Slater named as a finalist for the 2021 CEO Magazine Sales Executive of the Year

Congratulations to Blaine Slater, who has been named a finalist in The CEO Magazine Global Executive of the Year Awards for the second year in a…
Article

TSA Featured in Fintech Business

Can debt collection transform its image? We think so, here’s how The traditional debt collection model needs a makeover. The big opportunity facing…
Article

Supporting clients during peak periods

There are 4 options for dealing with peaks in customer contact volumes. Here we look at the pros and cons of each of…
Announcement

TSA Group Joins The Circle Back Initiative

Putting Candidate Experience First TSA Group has joined The Circle Back Initiative, a collection of employers and recruitment agencies who commit to responding…