Collections

Grow your business with TSA Collections. We leverage world leading CX strategies and technologies to deliver the next generation in collections capability.

The Traditional Collections Model is Dead

Traditional collections approaches leave significant value on the table. We don’t just collect debt; we nurture your customer through the process to deliver an optimal solution for both parties, enhancing the longevity of your relationship.

How TSA is Disrupting the Traditional Collections Function

Harnessing the power of technology to deliver personalised, humanised customer experiences.

We have developed an infrastructure of specialised people, processes and technology tailormade to take care of your customer collections, so that you can focus on your business.

Customer  Centric icon

Customer Centric

Empathetic icon

Empathetic

Digitised icon

Digitised

Personalised  icon

Personalised

We design transparent, simple and tailored processes that make it easy for customers to engage when and where it suits.

  • Personalised journeys enabled by data-driven segmentation
  • Engage customers in the right context, at the right time and in the right channel
  • Delivering a connected and natural omnichannel contact strategy
  • Convenient and integrated payment solutions

A skilled, informed and motivated workforce that is empowered to have empathetic conversations with customers to drive successful collections outcomes.

  • Empowered to have intelligent, self-guided conversations
  • Compassionate outcomes that deliver sustainable outcomes
  • Business-minded, commercial and regulatory focused solutions
  • Timely and dedicated support for team members

Optimise processes, reduce risk, improve profitability and transform the customer journey across the collections lifecycle.

  • Sophisticated and PCI compliant payments capability
  • Automated Quality Management
  • Machine Learning to enhance outcomes
  • Isolated and highly secure environment for data storage
  • Data driven, highly automated contact strategies

We know the importance of understanding the context of the entire customer lifecycle.

  • Educate, support and improve with insights shared across the customer journey
  • Powerful, tailored interactions enabled through effective CRM integration
  • Business continuity focused outcomes
Customer  Centric icon

Customer Centric

+ -

We design transparent, simple and tailored processes that make it easy for customers to engage when and where it suits.

  • Personalised journeys enabled by data-driven segmentation
  • Engage customers in the right context, at the right time and in the right channel
  • Delivering a connected and natural omnichannel contact strategy
  • Convenient and integrated payment solutions
Empathetic icon

Empathetic

+ -

A skilled, informed and motivated workforce that is empowered to have empathetic conversations with customers to drive successful collections outcomes.

  • Empowered to have intelligent, self-guided conversations
  • Compassionate outcomes that deliver sustainable outcomes
  • Business-minded, commercial and regulatory focused solutions
  • Timely and dedicated support for team members
Digitised icon

Digitised

+ -

Optimise processes, reduce risk, improve profitability and transform the customer journey across the collections lifecycle.

  • Sophisticated and PCI compliant payments capability
  • Automated Quality Management
  • Machine Learning to enhance outcomes
  • Isolated and highly secure environment for data storage
  • Data driven, highly automated contact strategies
Personalised  icon

Personalised

+ -

We know the importance of understanding the context of the entire customer lifecycle.

  • Educate, support and improve with insights shared across the customer journey
  • Powerful, tailored interactions enabled through effective CRM integration
  • Business continuity focused outcomes

TSA’s Collection Framework - A Comprehensive End-to-End Approach

We have a solution for every aspect of the journey, with solutions designed to optimise the collections experience for your business and your customers.

TSA CX Solutions Collections - Framework Diagram
Article

Innovation Through Curiosity: Digitising the Recruitment Process

To keep delivering the best solutions for clients you have to constantly reassess and change. This is how we remodelled our recruitment process…
Press

TSA Group Featured on Marketing Magazine

How to Achieve Personalisation Through CX Tech Personalisation in the customer journey is only possible when customer data is available. And because the…
Article

Empowering Contact Centre Representatives with Technology

A worker is only as good as their tools is not an excuse, it’s just true. For most businesses these days, customer experience…
Article

The Insider Edit – January to March 2022

As we stepped into 2022 with experience from the long-drawn pandemic, it became clear to us what we needed to focus on –…
Article

How Contact Centres Can Support the Healthcare Industry in Australia

Over the last three years, Covid-19 has hit Australia’s healthcare industry in more ways than one – not only on the pandemic’s frontline,…
Article

Moving From a Multichannel to an Omnichannel Customer Journey

We all know what customers want when it comes to service; they want to be served quickly and efficiently. Most of them don’t…
Press

TSA Group Featured in The West Australian – Bringing Jobs Back to Australia

“The West Perth-headquartered national company has also added more than 2000sqm of office space to cope with an uptick in demand from companies…
Announcement

International Women’s Day: TSA Announces Early Pregnancy Loss Leave

“Imagine a gender equal world. A world free of bias, stereotypes and discrimination. A world that's diverse, equitable, and inclusive. A world where…
Press

TSA Group featured with Voyages Indigenous Tourism Australia in HM Magazine

We are proud to be a part of Voyages growth and goals for Indigenous employment. “Not only does the appointment of TSA provide…
Article

Breaking the Stereotypes of a Call Centre Job

When you think of working at a call centre, a range of images might spring to mind. Dull, thankless, dead-end job dealing with…