A Smarter Customer Experience
Amazon Connect and TSA team up to provide experiences that leaves your customers and your employees loving life.
Your customer interaction – in many ways
Create long lasting relationships with your customers. Interact with them in ways that suit them. Switch between channels, keeping your interactions intact.
Next generation inbound and outbound voice solutions. Greater telephony control, including warm internal and external call transfers.
Asynchronous messaging capability makes it easy for you to keep conversations going! Facilitate customer self-service using intuitive chat bots, customised to your market.
Inbound and outbound email. Use as part of your workflow to automatically send a followup or as part of your next campaign to keep your customers up to date with your latest news.
Interact with your customers via their favourite social channel and chat applications – directly integrated into your contact centre.
Delight your customers with a personalised expierence, no matter who initiates contact. Amazon Connect and TSA’s Proactive Contact gives you the power to optimise your interactions with Smart Contact Flows and Campaign Management.
Our CX Platform has been taught an important value – stay agnostic! We have the flexibility to integrate to various 3rd parties, to keep your contact centre streamlined with other areas of your business.
Your CRM plays a powerful role in your contact centre. Want to know information about your customer before you interact, so that you can give them what they need easier? Easy. Want to update your CRM with the latest contact information? No problem!
Manage and scale your workforce with the right data. Putting the right people in front of your customers at the right time is crucial to your customer’s success.
On the AWS platform, your data is your data. Leverage real-time reporting about your contact centre from multiple sources to help you make informed decisions.
Allow your customers to pay you easily with PCI compliant payments that work directly with your Payment Gateway.
We know what it’s like to work in contact centres. We also know that inefficient contact centre platforms create more work for agents and team leaders. Create efficiencies for your agents and team leaders by providing an experience that they’ll love every day.
Customise the Agent’s experience to suit the unique needs of your business. Have the flexibility of agent’s working in the office or from home with minimal workstation requirements!
Contact Lens for Amazon Connect gives you insight to interactions between your customers and agents, including recordings, transcripts and sentiment.
Simple and intuitive configuration makes setting up and maintaining your contact centre a breeze.
More CX Technology
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