CX Consulting

Deliver in the moments that matter most, with a more human experience, powered by brilliant people, process and technology. We’ll help you do great things for your customers.

CX is the new battleground in business.

Our team of CX experts have their finger on the pulse. They’re not just consultants; they live and breathe CX at scale for Australia’s leading brands every day. We are passionate about helping organisations transform their CX models to achieve amazing results that are authentic, scalable and commercially powerful.

What makes our CX consulting different?

TSA CX Consulting - Consulting CX CX Is All We Do

We’ve got the runs on the board, having successfully managed, transformed and grown CX operations across a large number of industries and disciplines.

TSA CX Consulting - Australian We Are Australian

We understand Australian customers because we are Australian customers. We exist to deliver moments that matter for our partners and their customers.

TSA CX Consulting - Work With You We Work With You

Because we’re just around the corner, we’re an extension of your team, embedded deeply in your business to help you develop your own sustainable CX expertise.

Our consulting services

Our CX consulting services are fully customised to suit your requirements. We won’t pretend to know your business better than you do, but we’re experts in our fields and are passionate about collaborating with our partners to deliver solutions that drive long-term success.

CX Transformations

We’ll help you get where you want to go.

Our team of CX consultants will help you define your aspirations and conceptualise a customer engagement model that will help you get there. Most importantly, with our experience and proven methodologies, we’ll help you transform the full customer engagement landscape, across people, process and technology, to deliver on your CX objectives.

TSA CX Consulting - Transformations Hero

Business Intelligence

With customer engagement comes data. Lots and lots of data.

Our data gurus can help you make sense of customer interaction data, and look for insights to help you drive better operations and deliver better customer outcomes. From helping with underlying data structures through to the application of machine learning, we stand ready to help make your data game strong.

TSA CX Consulting - Business Intelligence Hero

CX & Digital Strategy

Seamless digital experiences. It’s what your customers expect.

Our expertise is designing, deploying and adapting highly bespoke customer experiences. Our CX consultants will undertake an in-depth assessment of your customer engagement model, from end-to-end. We will then help to identify opportunities for value creation, and design omnichannel customer flows that exceed your customer expectations.

TSA CX Consulting - Digital Strategy-hero

Contact Centre Support Services

Delivering amazing customer experiences takes a team.

With over 22 years of experience running contact centres, our teams of operational experts can help you overcome the challenges with running scaled customer engagement programs. From workforce optimisation to quality assurance, we have the team to help you drive the right outcomes from your operations.

TSA CX Consulting - Contact Centre Support Hero

People Management

At the end of the day, every customer interaction is driven by a human.

Our people experts can help with all aspects of people management in a customer experience environment. From recruitment through to training through to leadership development, our team are experts at finding, training and growing people to deliver amazing customer experiences.

TSA CX Consulting - People Management Hero

People Focused Innovation and Design – It Works

“TSA have exceeded our expectations. They did this by devoting the time to truly understand our strategy and operations. Since day one, they have approached our relationship as a partnership and this has been a real key to the success.”

Article

How to build your own contact centre technology platform for the way you want to work

If CX is a real differentiator for your organisation, you need to build your own cloud contact centre platform rather than buy one…
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TSA Group featured in CIOoutlook

TSA Group: Creating Customer Experiences like No Other Originally published in APAC CIOoutlook special edition: Top Contact Centre Solution Providers 2021 Over the…
Award

TSA Group Named in 2021 APAC CIOoutlook Top Contact Centre Solution Providers List

TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook. This is the second award for TSA's…
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Servant Leadership

The Chiefs Podcast by Whiteark Episode 23 Blaine Slater | Servant Leadership   James Ciuffetelli has Blaine Slater (Group Executive – New Business,…
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AHRA Winner Talks: HR Director of the Year excellence awardee Zahra Peggs

"The thing that I relish most in my current role is the ability not just to react to change, but to actually create…
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TSA Group Featured in CitySwitch WA Newsletter

CitySwitch National Awards Originally published in the March 2021 WA CitySwitch Newsletter   Congratulations to TSA Group and Cundall (pictured above) who took…
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TSA Group Featured in Fifth Estate

CitySwitch Awards 2021   By Mollie Hersh Originally published on The Fifth Estate 04 March 2021   The CitySwitch Awards on Thursday celebrated…
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TSA Group Featured in Business News

TSA Group gets carbon neutral status Originally published on Business News 02 March 2021   Western Australia’s TSA Group has been certified as…
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TSA Group achieves carbon neutral status

TSA Group goes carbon neutral with green scheme and local purchase of community carbon credits TSA Group, Australia’s leading specialist in Customer Experience…
Award

Zahra Peggs wins 2020 Australian HR Director of the Year Excellence Award

We are proud to announce that Zahra Peggs, our Group Executive, People & Corporate Affairs has taken home an Excellence Award at the HRD Australia 2020…