TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook.
This is the second award for TSA’s Next-Generation CX Platform, built with AWS since being named in the AFR Most Innovative Companies List last year. The platform employs the power of next-gen technologies to operate with reduced hardware investment and increased security. It also holds the ability to integrate with in-house and external third- party systems to leverage automation and machine learning to deliver highly personalized and effective experiences to users on every communication channel.
Matt Sanders, TSA Group Executive, Strategy & Innovation, said, “It is a great honour to be named one of the top contact centre solution providers in the APAC region. As a contact centre technology provider, we have leveraged 24 years of operational experience to build a best-in-class CX platform that offers extremely personalised customer experiences, giving our clients an edge over their competitors.”
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TSA are Australia’s market leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.