Agile customer engagement with smart-shoring
24/01/2025
Case Study
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This hybrid approach achieves a balance between cost optimisation and quality service delivery, ultimately improving operational performance and enhancing customer interactions.
– Blaine Slater, Chief Customer Officer, TSA Group
A leading global automotive brand was looking for a partner who could consolidate their contact centre function and deliver a premium customer experience, while minimising costs.
In this case study, we explore:
- What a hybrid onshore-offshore strategy looks like
- The processes that drive smart-shoring success
- The results achieved—and why your team will love this approach!
Find out more in our latest case study
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Discover the benefits of a smart-shoring approach