TSA Group has been recognised in the Top 10 Contact Centre Solution Providers by APAC CIOoutlook.
This is the second award for TSA’s Next-Generation CX Platform, built with AWS since being named in the AFR Most Innovative Companies List last year. The platform employs the power of next-gen technologies to operate with reduced hardware investment and increased security. It also holds the ability to integrate with in-house and external third- party systems to leverage automation and machine learning to deliver highly personalized and effective experiences to users on every communication channel.
Matt Sanders, TSA Group Executive, Strategy & Innovation, said, “It is a great honour to be named one of the top contact centre solution providers in the APAC region. As a contact centre technology provider, we have leveraged 24 years of operational experience to build a best-in-class CX platform that offers extremely personalised customer experiences, giving our clients an edge over their competitors.”
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