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Article

Are travel apps hijacking your customer?

24/10/2022
From itinerary trackers to last-minute booking services, the travel app market is booming. It’s estimated travellers now use 7-8 apps and web-based services to book…
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Article

Tourism staff turnover: the surprising reputation risk

13/09/2022
As a sector, tourism has always had a high staff turnover, sometimes as high as 50 per cent for many companies — as much…
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Article

‘Longer than the flight’: unanswered calls put business reputations at risk

10/08/2022
No one likes being left on hold, but the decision by more than 20,000 Qantas customers to petition the business to hire more call…
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Press

TSA Group featured with Voyages Indigenous Tourism Australia in HM Magazine

03/03/2022
We are proud to be a part of Voyages growth and goals for Indigenous employment. “Not only does the appointment of TSA provide us…
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