Building great customer experiences with contact centre outsourcing

While your sales, marketing, and CX strategies can be directed in-house, the delivery of customer service and sales campaigns, the day-to-day operation of digital and voice channels, and the implementation of complex automation technologies are often not necessarily core business activities.

Tactical CX activities like these can sometimes be better provided by a contact centre and CX outsourcing partner that gives you access to expertise, skills, infrastructure, and economies of scale that would be costly and difficult to maintain in-house. 

Whether you want to outsource everything, have a partner on-hand to help you scale more flexibly, or work on a project basis to achieve targeted outcomes, there are many benefits a contact centre outsourcer can bring to the table.

In this white paper, we’ll explore: 

• Why do companies outsource contact centres and CX 
• What are the benefits of outsourcing 
• What are the commercial models available 
• How do you get started