TSA Group has been recognised as one of Australia’s Most Innovative Professional Services businesses, taking out third place in the prestigious Australian Financial Review’s BOSS Most Innovative Companies awards.
TSA showcased its world-class Next Generation Customer Experience (CX) platform, a modern, cloud-based and flexible contact-centre technology platform that replaces dated telemarketing and customer service technology. The platform’s inbound voice and messaging solutions enhance engagement with customers through intuitive and proactive interactions across a range of channels, allowing customers to personalise and control their interaction journey, solving frustrations with intrusive calls and lengthy hold times.
Luke Kenny, TSA’s CEO, said, “As first-time entrants of the AFR Most Innovative Companies Awards, it’s a great honour be recognised as one of the leading innovators in the country. Our deep expertise in designing and delivering customer experience solutions on behalf of Australia’s most recognised brands has provided us with the insights needed to genuinely transform customer engagement and contact centre delivery, enabling us to provide our clients with a market leading edge.”
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