We are thrilled to announce that TSA Group has been named a finalist in Call Design’s Workforce Optimisation Week’s “Excellence in Cross-functional Collaboration for Optimisation” award.
This prestigious award recognises ANZ organisations who have successfully leveraged Workforce Management and Optimisation across multiple business units, partners and campaigns.
Being named a finalist in this category is a testament to our Workforce Management Teams’ commitment to remaining agile in the face of ever-changing call arrival patterns, high absenteeism, and the transition to “Work from Anywhere” strategies deployed by different customers and jurisdictions.
For more information on the conference and updates on the awards: Call Design 2023 Workforce Optimisation Conference