Turning labour market obstacles into opportunities

Hiring and retaining staff in Australia has been incredibly challenging in recent years. An alternative that more and more organisations are turning to during this hiring crisis, is outsourcing some or all of their contact centre and customer service activity.

While compromising on quality and grade of service can help your in-house contact centre manage workloads, it is not ideal as it can impact the reputation of your business.

A contact centre outsourcing provider is not encumbered by your traditional approach to recruitment and retention. And as a specialist in their field, they should already have a healthy pipeline of talent that would be unavailable to you otherwise.

In this white paper, we’ll explore: 

• Why recruiting in Australia is difficult right now
  
• The dangers of understaffing in contact centres
  
• Mitigating understaffing issues in your contact centre
  
• Outsourcing: The secret weapon you didn’t know you had