TSA and livepro win BPO & Technology Vendor Partnership of the Year 2026

We are proud to announce that TSA Group and livepro have been named BPO & Technology Vendor Partnership of the Year at the inaugural 2026 BPO Leader of the Year Awards, presented by Matchboard at BPO Exchange 2026 in Sydney.

The award celebrates the excellence of BPO/technology partnership in the industry, whose partnership has made a significant impact on the market.

For TSA and livepro, the award recognised our partnership built around a shared challenge, helping councils and other regulated organisations make customer support more accessible through Voice AI, while maintaining the accuracy, security and oversight their services require.

What the partnership has achieved

For many councils and customer-facing organisations, managing everyday enquiries alongside more complex customer needs is an ongoing challenge. Contact volumes can be hard to predict, and supporting outside standard business hours often adds pressure to already busy teams.

Voice AI offers another way to manage these enquiries, but its effectiveness depends on the information it uses and the controls in place.

For organisations handling sensitive information or providing essential services, responses must be accurate, consistent and based on information they can manage and approve.

This was an area where TSA and livepro saw an opportunity to combine their capabilities.

As a solution, livepro provides the governed knowledge foundation, giving organisations control over the information available to the AI voice agent. TSA brings its experience in designing, implementing and managing Voice AI solutions, supported by Australian-hosted infrastructure and its operational expertise in customer service.

Together, the partnership helps organisations introduce Voice AI with clear boundaries around what it can answer, how it operates and when a customer needs to speak with a person.

Recognising the people behind the partnership

This recognition reflects the work of both teams in developing and improving the solution, alongside the clients who have shaped how it works in practice.

We thank Matchboard and the judges for recognising the collaboration at this year’s BPO Leader of the Year Awards.

And thank you to everyone at livepro and TSA who have contributed to the partnership, and to our clients for the opportunity to support their customers and communities.

TSA are Australia’s market leading specialists in CX consultancy and contact centre services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.