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Mistakes That Made Me: a better leader

HR OneTSA People TSAWays
HR OneTSA People TSAWays

With Jessica Smith 

Q: What do you like best about what you do today? 

Jess: Recruitment is such a rewarding area of the business. Being able to offer somebody a job that’s possibly going to change their life, is such an exciting thing to do. And to know that myself and my team do that on a daily basis, is such a privilege. 

Q: What is one piece of advice you would give to your younger self? 

Jess: Trust your gut, stand up for what you believe in and what you know is right, so that you voice is heard. 


Jessica Smith is a Group Manager of Talent Acquisition with TSA Group. Her passion for connecting people with opportunities and her care for her team never goes unnoticed.  

The mistakes she’s made earlier in her career have shaped the way she leads her team today. It reminds her how important it is to create a supportive environment for her team, so that they feel comfortable to raise their own mistakes with her. And through that, learn and grow together.  

Watch and share on LinkedIn > Mistakes That Made Me with Jessica Smith


About Mistakes That Made Me 

This series is about celebrating past mistakes and recognising that what we do after, not only makes us more resilient but can also forge future successes and teach us valuable lessons about ourselves.  

At TSA, we recognise that the world we live in is complex. We encourage everyone to have curiosity and an internal drive to ask questions so we can work to know more today than we did yesterday. 



TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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