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Mistakes That Made Me: more grateful

care People TSAWays
care People TSAWays

With Helmi Mandagie

Q: What made you stay at TSA for the last 16 years?

Helmi: As a fulltime employee and a mother, finding the balance between those two can be challenging. The company has been supportive since the beginning, (especially) in terms of work flexibility. I’ve been doing hybrid work even since before the pandemic happened.

Q: What is one piece of advice you would give to your younger self? 

Helmi: I would tell my younger self, just keep learning and do not be afraid to make mistakes. 


Helmi Mandagie is an IT specialist, Senior Dialer Administrator with TSA Group. Being with TSA for the last 16 years and growing alongside the company, she’s a big inspiration to all.

The mistakes she’s made earlier in her career have helped her to become more caring and grateful to those around her. She understands that everyone faces challenges from time to time and with a supportive environment, we will learn from our mistakes and keep moving forward in our journey.


About Mistakes That Made Me 

This series is about celebrating past mistakes and recognising that what we do after, not only makes us more resilient but can also forge future successes and teach us valuable lessons about ourselves.  

At TSA, we recognise that the world we live in is complex. We encourage everyone to have curiosity and an internal drive to ask questions so we can work to know more today than we did yesterday. 



TSA are Australia’s market leading specialists in CX Consultancy and Contact Centre Services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with an expert team of customer service consultants who know exactly how to help brands care for their customers.

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