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Fixed rate shift signals a spike in customer calls
More than $275 billion worth of fixed-rate home loans will switch to variable loans between July and December this year — posing an enormous…Read more
Open banking: the opportunity to revive trust in finance
Digital disruption has shifted the battle for banking customers from bricks and mortar branches to laptop screens and smartphones. But the shift from in-person…Read more
Smart-shoring gives neobanks and fintechs competitive advantage over their less flexible traditional competitors
We have previously looked at how organisations can mitigate risk and manage cost without compromising on a great customer experience with a smart-shoring strategy…Read more