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Article

Fixed rate shift signals a spike in customer calls

01/06/2023
More than $275 billion worth of fixed-rate home loans will switch to variable loans between July and December this year — posing an enormous…
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Article

Open banking: the opportunity to revive trust in finance

03/02/2023
Digital disruption has shifted the battle for banking customers from bricks and mortar branches to laptop screens and smartphones. But the shift from in-person…
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Article

Smart-shoring gives neobanks and fintechs competitive advantage over their less flexible traditional competitors

05/04/2022
We have previously looked at how organisations can mitigate risk and manage cost without compromising on a great customer experience with a smart-shoring strategy…
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Article

The pandemic has been a CX challenge as well as an opportunity for insurance companies

06/12/2021
Since the start of the pandemic, insurance companies have had to be innovative with their CX strategies while having to adjust quickly to introduce…
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